Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Herbert

Pensacola

Summary

Professional with solid experience in Customer Service, prepared to deliver exceptional support and solutions. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in problem-solving, communication, and customer relationship management, with keen ability to navigate complex inquiries and systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medicare Customer Service Representative

Aetna
07.2024 - Current
  • Assisted members with inquiries about Medicare plans and benefits
  • Processed claims and facilitated resolution of issues for customers
  • Educated clients on plan options, coverage details, rates, and enrollment procedures
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on member needs.

Data Entry Specialist

Abeka
02.2020 - 06.2023
  • Entered and maintained accurate data in multiple databases to support operational efficiency.
  • Verified data integrity by cross-referencing information with source documents.
  • Utilized spreadsheet software to organize and analyze data for reporting purposes.
  • Assisted students and parents with viewing semester grades .
  • Utilized techniques for increasing data entry speed.
  • Enhanced campaign efficiency through accurate data entry and organization of collected information.

Hippa Compliance Specialist

Consumer Attorney Record Services
12.2018 - 03.2020
  • Conducted compliance audits to ensure adherence to regulatory requirements and internal policies.
  • Collaborated with cross-functional teams to enhance understanding of compliance obligations and risk management strategies.
  • Conducted legal research to support case strategies and enhance client outcomes.
  • Making outbound calls to medical facilities , hospitals , and clinics to follow up on the request of medical records for attorneys.

Education

Associate of Science - Healthcare Administration

Colorado Technical University
Colorado Springs, CO
06-2027

High School Diploma -

Pensacola High School
Pensacola, FL
06-2012

Skills

  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Medicare
  • Customer service expertise
  • Data analysis
  • Analytical reasoning
  • Problem-solving skills
  • Time management
  • Multitasking Abilities
  • Adaptability and flexibility
  • Teamwork skills

Certification

Medicare Enrollment Specialist

Timeline

Medicare Customer Service Representative

Aetna
07.2024 - Current

Data Entry Specialist

Abeka
02.2020 - 06.2023

Hippa Compliance Specialist

Consumer Attorney Record Services
12.2018 - 03.2020

Associate of Science - Healthcare Administration

Colorado Technical University

High School Diploma -

Pensacola High School

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