Jashae Motley
Cheektowaga
Summary
- Dedicated customer service expert known for exceptional active listening and critical thinking skills. Experienced in addressing complex customer needs, ensuring timely resolutions, and fostering positive customer relationships.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Internet Customer Service Representative
GEICO, Government Employees Insurance
Buffalo, NY
06.2018 - Current
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service best practices to enhance team performance.
- Implemented process improvements that streamlined call handling, enhancing overall customer satisfaction ratings.
- Collaborated with cross-functional teams to address complex customer needs, ensuring timely resolution of escalated issues.
- Contributed to a positive work environment by actively participating in team meetings and collaborating on group projects.
- Upheld company reputation by adhering to established guidelines for tone, language use, and content during all online interactions.
- Developed rapport with customers, fostering trust and loyalty through personalized interactions.
Security Officer
Allied Universal Security Services
Buffalo, NY
01.2018 - 06.2018
- Monitored premises to prevent unauthorized access and ensure safety of staff and visitors.
- Conducted regular patrols to identify potential security threats and maintain a secure environment.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services as needed.
- Provided detailed reports on daily activities, incidents, and security breaches for review by management.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Representative
Time Warner Cable
Cheektowaga, NY
06.2016 - 08.2016
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed complex service issues, coordinating with technical teams for timely resolutions.
- Implemented feedback loops to identify service improvements, enhancing overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Delta Airlines Global Services
Cheektowaga, NY
12.2013 - 01.2016
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Coordinated with airline staff to facilitate seamless check-in and boarding experiences.
- Managed ticketing systems, ensuring accuracy in reservations and passenger information.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored flight schedules and communicated changes promptly to affected passengers.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Receptionist
Medaille College Buffalo Campus
Buffalo, NY
01.2013 - 05.2013
- Assisted in maintaining accurate records of incoming calls and inquiries for efficient follow-up.
- Oversaw daily mail distribution, ensuring timely delivery to departments across the campus.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree - Criminal Justice
Medialle College
Buffalo, NYNo Degree - Nursing
Trocaire College
Buffalo, NYAssociate of Arts - Human Services
Erie Community College
Buffalo, NY05-2026
High School Diploma -
Leonardo Da Vinci High School
Buffalo, NY06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Administrative support
- Data collection
- Live chat support
Timeline
Internet Customer Service Representative
GEICO, Government Employees Insurance
06.2018 - Current
Security Officer
Allied Universal Security Services
01.2018 - 06.2018
Customer Service Representative
Time Warner Cable
06.2016 - 08.2016
Customer Service Representative
Delta Airlines Global Services
12.2013 - 01.2016
Receptionist
Medaille College Buffalo Campus
01.2013 - 05.2013
No Degree - Criminal Justice
Medialle College
No Degree - Nursing
Trocaire College
Associate of Arts - Human Services
Erie Community College
High School Diploma -
Leonardo Da Vinci High School