Dionna Craine
Oklahoma City,OK
Summary
Dynamic customer service professional with a proven track record at Continuum Global Solutions, excelling in conflict resolution and active listening. Skilled in data entry and technical support, I consistently enhance customer satisfaction and loyalty through empathetic communication and efficient problem-solving. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Internet/Cable
Continuum Global Solutions (Faneuil)
Remote
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate - Work From Home
Startek USA INC
Remote
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
Member Service Representative
BroadPath Healthcare
Remote
01.2020 - 12.2020
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Promptly responded to inquiries and requests from prospective customers.
Education
Chickasha High School
Chickasha, OK05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Technical support
Timeline
Customer Service Representative Internet/Cable
Continuum Global Solutions (Faneuil)
09.2023 - 05.2024
Customer Service Associate - Work From Home
Startek USA INC
01.2021 - 01.2022
Member Service Representative
BroadPath Healthcare
01.2020 - 12.2020
Chickasha High School