Anup Neupane
Pickerington
Summary
I am a determined professional with dedication to hard work and team player attitude. I am diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
I also have experience as a professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative for internet and voice
Spectrum
11.2022 - 06.2023
- Fixed customer issues with internet and phone as a call Center representative
- Got awarded for my efficiency in handling calls
- Always had great score for being polite and respectful on the call
- I loved helping out and making peoples day, all my customers always left a great review
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Customer Service
Walmart
01.2021 - 08.2021
- Worked as a front register and self checkout host
- Had many interactions with customers on a daily basis
- Was responsible for helping customers with the check out process
- I am very friendly and got along with all my coworkers
Picker/Package Handler
Lbrands
09.2024 - 01.2025
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Pharmacy Technician Trainee
Kroger
09.2023 - 05.2024
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Education
Associate of Applied Science - IT Specialist
Cotc
Pataskala, OH05-2027
High school diploma - undefined
Licking Heights High School
Pataskala, OH05.2020
Skills
- Host/Hostess
- Customer Service
- Call center
- Cashiering
- Technical Support
- Multilingual
- Communication skills
- Troubleshooting
- Help Desk
- Critical thinking
- Data entry
- Active listening
Languages
Nepali - Fluent
Hindi - Intermediate
English - Fluent
Timeline
Picker/Package Handler
Lbrands
09.2024 - 01.2025
Pharmacy Technician Trainee
Kroger
09.2023 - 05.2024
Customer Service Representative for internet and voice
Spectrum
11.2022 - 06.2023
Cashier/Customer Service
Walmart
01.2021 - 08.2021
High school diploma - undefined
Licking Heights High School
Associate of Applied Science - IT Specialist
Cotc