Jon claitor
Toledo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Marrik Dish
08.2022 - Current
- Providing customer service for customers by phone and by email
- Processing payments and providing billing and account services for customers
- Dispatching technicians to residences and businesses to perform new connections for internet, television, and voice services
- Closing and disconnecting accounts
- Working with customers in a hands-on fashion to troubleshoot any issues customers are experiencing with their services and solving any issues customers may be experiencing
- Utilize various computer programs to perform essential job functions.
Outbound Sales Representative
Henry Schein
05.2021 - 07.2021
- Cold calling dental offices in effort to sell dental software technology relating to appointment scheduling, marketing to new patients, and retaining current patients.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Case Manager
State of Maryland
02.2021 - 05.2021
- Case managing unemployment claims with exceptional and speedy customer service representative skills
- Updating unemployment claims, correcting any unemployment claim errors
- Providing unemployment benefits to claimants using the salesforce system, excel spreadsheets, and various computer programs associated with the state of Maryland.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Retail Sales Associate
XXXCITE / AAA NEWS
09.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Earthbound Trading Company
05.2019 - 12.2019
- Seasonal job
- Customer service and hospitality
- Selling items and creating relationships with the customers, ensuring a pleasant shopping experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server/Waiter
BurgerSmith
06.2018 - 12.2018
- Hospitality
- Taking orders from customers and putting them into the system correctly, insuring perfect food and delivered timely
- Teamwork and team building.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
PrideLife / Enroll Texas
03.2017 - 02.2018
- Taking and making calls to clients we have enrolled in our system
- Taking and directing calls to the respectable employee
- Helping customers over the phone if they had any problems, offering solutions
- Navigating the health marketplace for our clients in order to enroll them into the best and most affordable health insurance
- This company worked with underprivileged people of this country, often homosexual people infected with HIV/AIDS.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelors - General Studies, Psychology
University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of
Louisiana at Monroe
Skills
- Cash Handling
- POS
- Retail Sales
- Serving Experience
- Sales
- Cashiering
- Telephone Skills (1 year)
- Merchandising
- Upselling
- Restaurant Experience
- Analysis Skills (1 year)
- Basic Math (10 years)
- Data Entry (1 year)
- Cleaning Experience
- Pricing
- Case Management
- Communication Skills
- Account Management
- Outbound Sales
- Business Development
- Salesforce
- Cold Calling
- Negotiation
- Outside sales
- Google Docs (1 year)
- Typing (5 years)
- Windows (5 years)
- AS400 (1 year)
- Documentation review (1 year)
- Inside Sales
- Community & Human Services
- Manufacturing
- Social media marketing
- Filming
- Photography
- Social media management
- Certifications and Licenses
- Food Handler Certification
- Assessments
- Administrative assistant/receptionist — Proficient
- July 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Attention to detail — Proficient
- June 2022
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Customer focus & orientation — Proficient
- December 2021
- Responding to customer situations with sensitivity
- Customer service — Proficient
- November 2021
- Identifying and resolving common customer issues
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Work motivation — Proficient
- November 2022
- Level of motivation and discipline applied toward work
- Manufacturing fit — Proficient
- Measures the traits that are important for success in manufacturing roles
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Process Optimization
- Proofreading
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Representative
Marrik Dish
08.2022 - Current
Outbound Sales Representative
Henry Schein
05.2021 - 07.2021
Case Manager
State of Maryland
02.2021 - 05.2021
Retail Sales Associate
XXXCITE / AAA NEWS
09.2020 - 01.2021
Retail Sales Associate
Earthbound Trading Company
05.2019 - 12.2019
Server/Waiter
BurgerSmith
06.2018 - 12.2018
Customer Service Representative
PrideLife / Enroll Texas
03.2017 - 02.2018
Bachelors - General Studies, Psychology
University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of
Louisiana at Monroe
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