Ka'Niya Smith
Greenville, NC,United States
Summary
Reliable employee offering excellent communication and good judgment. Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. Detail-oriented, familiar with quality and very a very hardworking individual skillful in conducting accurate visual and preparing and maintaining comprehensive inspection reports and records. Team player committed to collaborating and working cross-functionally to meet all milestones and schedules.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Focus Services
Greenville, NC
10.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers needs.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Operator I (Steriles Inspector/Packaging Operator)
Thermo Fisher Scientific
Greenville, NC
09.2021 - 12.2022
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspection
- Inspected and examined materials and finished products for defects
- Responsible for visually inspecting vials for any defects
- Maintain a clean and safe work environment
- Document production activities and follow all standard operating procedures
- Followed SOPs and GMPs
- Operated machining equipment safely with team of operators.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Counted and recorded finished and rejected packaged items.
- Packed, weighed and shipped items per customer specifications.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Inspected items for defects and damage.
Retail Sales Associate Cashier
Belk
Williamston, NC
12.2018 - 09.2021
- Carry out tasks for the success of the business’ operation as assigned on each shift
- Anticipate service needs of customers by listening to them and observing non-verbal cue
- Ensure a clean, neat, organized, and safe store environment is maintained to minimize risk and prevent losses
- Greet customers and engage with them at all times
- Ensure products are sized, folded, in-stock, and orderly placed on the sales floor as well as back stocks/ up stocks
- Make all product types, including sizes, colors, and styles available on the sales floor at all times for customers to make their choices
- Keep fitting rooms organized, clean, and neat
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transactions
PT Sales Associate Cashier/Stocker
Foodlion
Williamston, NC
03.2016 - 09.2018
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma - Schooling
Riverside High School
Williamston, NC06.2020
Skills
- Inspection procedures
- Reporting and documentation
- Quality assurance standards
- Production and Processing
- Organization
- Resilience
- Time Management
- Active Listening
- Effective Leadership and Management
- Customer Transactions
- Cash Counting
- Display Merchandising
- Product Processing
- Inventory Management
- Merchandise Receiving and Handling
- Register Opening and Closing
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Merchandise Recommendations
- Computer Proficiency and Microsoft Office
- Customer Service
- Cash Handling
- Payment Processing
- Customer Assistance
- Product restocking
- Payment Collection
- Refund handling
- Written and verbal communication
- Cleaning and sanitizing
- Merchandise Restocking
- Time management skills
- Sales expertise
- Cash Management
- Cash handling and management
- Patience and Empathy
- Inventory Stocking
- Product Scanning
- Multitasking
- Adaptability
Timeline
Customer Service Representative
Focus Services
10.2023 - 04.2024
Operator I (Steriles Inspector/Packaging Operator)
Thermo Fisher Scientific
09.2021 - 12.2022
Retail Sales Associate Cashier
Belk
12.2018 - 09.2021
PT Sales Associate Cashier/Stocker
Foodlion
03.2016 - 09.2018
High School Diploma - Schooling
Riverside High School