Sanni Dalipi
St Louis,MO
Summary
Experienced employee skilled in customer service, quality control, multitasking, and time management. Committed to continuous process improvement and delivering outstanding results. Quick learner with excellent listening skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
C.A.P.S. Inc./ CAPS
Bridgeton, MO
06.2018 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Quality Control
C.A.P.S. Inc./ CAPS
Bridgeton, MO
- Identified areas for improvement in existing processes, procedures, and equipment.
- Trained new employees on proper use of test equipment and inspection techniques.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Summarized inspection findings and recorded them meticulously by completing reports, logging information, and entering data into the quality database.
- Organized and prepared components/materials for testing.
- Selected samples for use as test models.
- Notified supervisors or other relevant personnel of test or production issues.
Education
High School Diploma -
Bayless High School
Missouri05-2007
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Microsoft Excel
- Complaint resolution
- Scheduling
- Microsoft Outlook
- Reading Comprehension
- Proofreading
- Order Processing
- Customer Service
- Equipment Calibration
- Inspection documentation
- Quality Control
- Training and mentorship
- Inspection procedures
- Color Matching
- Test equipment operation
Timeline
Customer Service Representative
C.A.P.S. Inc./ CAPS
06.2018 - Current
Quality Control
C.A.P.S. Inc./ CAPS
High School Diploma -
Bayless High School
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