Alana Reil
Lindstrom,MN
Summary
Dynamic social work professional with over 25 years of experience in assessing psychosocial needs and strengths, and evaluating financial resources to effectively support clients. Proven expertise in navigating complex family dynamics and advocating for client choice, ensuring respect for individual goals and personal journeys. Strong interpersonal and communication skills facilitate engagement in challenging situations, with a comprehensive understanding of financial matters impacting the vulnerable population. Committed to empowering vulnerable adults through informed decision-making and tailored support strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Coordinator/Certified MNCHOICE Assessor
Genevive
Minneapolis, MN
05.2022 - Current
- Facilitated communication between healthcare providers, clients, and families to enhance service delivery.
- Assessed clients needs and developed tailored intervention strategies for optimal health outcomes.
- Managed scheduling and follow-up appointments to promote adherence to treatment plans.
- Facilitated communication between healthcare providers and clients to enhance service delivery.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed client caseload of 80-100 members effectively, ensuring timely follow-up and appropriate interventions.
- Completed MNCHOICE assessment per State of Minnesota guidelines to determine eligibility for Home and Community Based Services (HCBS).
- Created and monitored support plans for clients ensuring comprehensive support through coordination of multidisciplinary teams.
Hospice Social Worker/LSW
Brighton Hospice
St. Louis Park, MN
06.2017 - 05.2022
- Provided comprehensive guidance to patients and families regarding social service issues to enhance understanding of hospice benefits, skilled nursing facility placement, financial resources, funeral planning, and advance care planning.
- Coordinated admission meetings while providing education and managing completion of essential Medicare regulatory forms.
- Participated in Interdisciplinary Care Team Meetings and assists in developing and reviewing care plans, admissions and discharges.
- Facilitated psycho-social support services for patients and families, fostering resilience and coping strategies.
- Administered individualized care plans for 30-45 hospice patients, focusing on their unique needs and preferences.
- Managed electronic medical records and documentation for hospice patients, facilitating seamless information access and compliance.
- Delivered compassionate counseling services focused on end-of-life concerns, ensuring dignity and quality of life for patients and their families.
- Collaborated with interdisciplinary teams to coordinate support services for patients and families.
Director of Social Services/LSW
New Brighton Care Center
New Brighton, MN
09.2016 - 06.2017
- Coordinate admissions including screening referrals, processing insurance, and arrange for admissions to TCU and LTC.
- Assist with discharge planning and provide daily social services needs for 57 bed community, including 13 TCU beds.
- Complete required assessments and MDS for residents.
- Facilitate psychological services for residents and provide 1:1 support for mental health needs as needed.
- Schedule, host, and facilitate care conferences including 48 hour care plan meetings.
- Member of the management team responsible for overall facility regulatory compliance and successful implementation of new and upcoming regulatory changes.
- Report, investigate, and submit VA reports including reports to OHFC and MAARC.
- Work with AR issues within the facility to assist in resolving payment issues with residents/families.
Admission Coordinator/LSW
Presbyterian Homes Maranatha
Brooklyn Center, MN
07.2014 - 09.2016
- Provide information about service availability, pricing, financial assistance, and related information to all inquiries.
- Conduct tours and provide information, advice, support, and assistance to prospective customers during their decision making process.
- Maintain accurate records of inquiry and lead tracking, follow-up, and waiting list management through designated computerized lead management systems.
- Establish and maintain working relationships with hospitals, and other outside agencies to market community and services, to realize efficient and timely resident/patient placement.
- Provide input to assessments, cost analysis and projected length of stay of potential new admissions. Coordinate all of the needed services, equipment, and supplies prior to admission.
- Maintain excellent working relationships with referral sources.
- Coordinate outreach to referral sources through vendor fairs, site visits, and individual meetings.
Household Coordinator/LSW
Presbyterian Homes Maranatha
Brooklyn Center, MN
10.2010 - 07.2014
- Managed the daily operations of long term care unit including staffing, budgeting, dining service, discharge planning, MDS process, customer service, supervision of nursing assistants and overall responsibility of delivery of care.
- Provided social services for residents including assessment, coordination of discharge services, facilitating family/resident care conferences, and advocating for resident choice.
- Promoted resident well-being and satisfaction by supporting residents in all areas of their life including medical, social, spiritual, mental, and emotional.
- Effectively managed the performance management process including recruitment, selection, orientation, supervision, evaluation, and corrective action process.
- Demonstrated leadership abilities to retain, motivate, and develop staff.
- Provided the highest level of personally designed living to the residents who reside at Maranatha.
- Operated with the budgetary guidelines to provide meaningful and engaging recreational experiences for residents.
Director of Social Services
Sholom Home West
St. Louis Park, MN
05.2010 - 10.2010
- Directed and managed a team of four social workers to assure the highest level of social service care delivery for LTC and TCU residents.
- Participated as a member of the management team to strategically plan for campus improvement and development.
- Worked with residents and their families to resolve concerns regarding care and service delivery.
- Train and mentor social work staff in State regulations and procedural responsibilities as well as MDS 3.0 process.
- Provide direct case management to 30 residents while meeting the needs of the campus as Director of Social Services.
Social Worker
New Harmony Care Center
St. Paul, MN
03.2009 - 05.2010
- Provided for psycho-social needs for caseload of 58 residents
- Completed required assessments including psychosocial, cognitive, social history, depression screenings, and MDS on residents as required by State/Federal law.
- Scheduled and facilitated quarterly care conferences.
- Advocated for residents and families to resolve concerns and optimize satisfaction with long term care placement.
- Worked as liaison for active family council providing support and resources as needed.
Transitional Care Unit Social Worker
Cerenity of White Bear Lake, TCU
WBL, MN
08.2005 - 03.2009
- Completed admission paperwork with new patients including psychosocial, cognitive, social history, and the MDS assessments.
- Coordinated patient discharge needs such as referrals to community services, home care, senior housing, and county resources.
- Acted as an advocate to patients and a liaison for families while a patient is admitted to TCU.
- Trained facility staff on customer service initiatives. Trained new employees on vulnerable adult laws and resident rights.
Education
Bachelors of Science - Social Work
St. Cloud State University
01-1997
Skills
- MnCHOICES Certified assessor
- Licensed social worker (LSW) in State of Minnesota
- Comprehensive case management
- Proficient in state and federal regulations
- Documentation
- Health education delivery
- Strong organizational abilities
- Quality management
- Patient education expertise
- Understanding of HIPAA standards
- Cultural awareness
- Crisis management
Certification
- Minnesota Board of Social Work License #13383
- Housing-With-Services Management Certificate Recipient, 2016
Timeline
Care Coordinator/Certified MNCHOICE Assessor
Genevive
05.2022 - Current
Hospice Social Worker/LSW
Brighton Hospice
06.2017 - 05.2022
Director of Social Services/LSW
New Brighton Care Center
09.2016 - 06.2017
Admission Coordinator/LSW
Presbyterian Homes Maranatha
07.2014 - 09.2016
Household Coordinator/LSW
Presbyterian Homes Maranatha
10.2010 - 07.2014
Director of Social Services
Sholom Home West
05.2010 - 10.2010
Social Worker
New Harmony Care Center
03.2009 - 05.2010
Transitional Care Unit Social Worker
Cerenity of White Bear Lake, TCU
08.2005 - 03.2009
Bachelors of Science - Social Work
St. Cloud State University