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Alana Russell
Jackson,MS
Summary
Experienced business owner and operations professional with strengths in process improvement, customer relationship management, and team leadership. Known for building client trust, coordinating daily operations, and delivering reliable service that supports business growth.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Russell My Feathers LLC
remote
02.2016 - 07.2026
- Developed and implemented business procedures to enhance operational efficiency at Russell My Feathers LLC.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered commercial and residential cleaning services tailored to client needs.
- Educated helpers and contractors on company processes and performance expectations.
Marketing Associate
Westgate Resorts
Gatlinburg, Tennessee
04.2022 - 08.2024
- Created product promotion plans and marketing initiatives to increase brand visibility.
- Developed engaging social media content and advertising materials to enhance local outreach.
- Coordinated event setup and logistics for product promotions at trade shows and conventions.
- Used brochures, data, and slide decks to build proposal presentations.
Detail merchandiser
PepsiCo
remote
02.2020 - 01.2022
- Communicated with store managers about PepsiCo display needs
- Organized product displays in accordance with corporate guidelines.
- Followed planograms for PepsiCo product placement
Facilities Manager
B.A.R.L.
Brookhaven, Mississippi
11.2017 - 01.2019
- Coordinated regular cleaning services to uphold industry standards, ensuring a safe and welcoming facility environment.
- Monitored animal well-being through attentive caregiving at Brookhaven Animal Rescue League, contributing to positive recovery outcomes.
- Evaluated adoption and foster applications, providing clear, thorough communication to enhance public trust and facilitate placements.
Server/Cashier/Hostess/Bartender
Oak Tre
Brookhaven, Mississippi
03.2008 - 01.2013
- Delivered prompt and accurate service to high-volume daily customers, enhancing their dining experience.
- Processed orders, split checks, and totaled bills using POS terminals to maintain transaction efficiency.
- Set up dining area and replenished supplies to ensure smooth operations during service.
Education
Associate of Applied Business - Business Administration and Management
Southwest Mississippi Community College
Summit, MS05-2014
High School Diploma -
West Lincoln
Brookhaven, MS05-2010
Skills
- Business operations management
- Marketing strategy
- Marketing expertise
- Sales strategy
- Pricing strategy development
- Customer relationship management
- Business development
- Logistics coordination
- Financial management
- Team leadership
- Detail-oriented
- Client focus
Timeline
Marketing Associate
Westgate Resorts
04.2022 - 08.2024
Detail merchandiser
PepsiCo
02.2020 - 01.2022
Facilities Manager
B.A.R.L.
11.2017 - 01.2019
Owner/Operator
Russell My Feathers LLC
02.2016 - 07.2026
Server/Cashier/Hostess/Bartender
Oak Tre
03.2008 - 01.2013
Associate of Applied Business - Business Administration and Management
Southwest Mississippi Community College
High School Diploma -
West Lincoln