Dedicated retail professional with strong skills in customer service and financial transactions. Proven ability to enhance customer experiences and drive revenue growth through effective product knowledge and relationship management.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Retail Sales Associate Cashier
Kohl's
Jackson, Michigan
05.2026 - Current
Educated customers on promotions and loyalty programs, enhancing participation and customer satisfaction.
Handled returns and exchanges per store policies, ensuring customer satisfaction and maintaining store reputation.
Followed company policies regarding payment methods, discounts, refunds.
Engaged customers with friendly demeanor and knowledgeable support, fostering sales and strengthening customer loyalty.
Department Assistant
Oaklawn Medical Group
Albion, Michigan
03.2023 - 03.2024
Enhanced patient intake processes securing accurate data collection and record-keeping.
Front Desk Receptionist
Courtyard by Marriott
Albion, Michigan
02.2019 - 07.2019
Assisted in managing front desk operations and guest check-in processes.
Provided exceptional customer service to enhance guest experiences daily.
Coordinated hotel reservations and maintained accurate booking records.
Retail Sales Associate
Kohl's
Roseville, Michigan
03.2015 - 01.2016
Assisted customers with product selection and provided excellent service.
Operated cash register and processed transactions accurately and efficiently.
Restocked shelves and ensured products were properly labeled and displayed.
Maintained cleanliness and organization of sales floor and merchandise displays.
Education
Vocational - Cosmetology
The Michigan College of Beauty Troy
Troy
03-2016
Some College (No Degree) - Nursing Science
Macomb Community College
Warren, MI
Some College (No Degree) - Physical Therapy
Kellogg Community College
Battle Creek, MI
Skills
Consumer relations
Financial transactions
Revenue generation tactics
Financial auditing
Product knowledge
Point of sale systems
Customer relationship management
Certification
Cosmetology License - LARA; Michigan State Board, 2016