Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Verified
This profile is verified using an email address.

Alana Sims

Jackson,MI

Summary

Dedicated retail professional with strong skills in customer service and financial transactions. Proven ability to enhance customer experiences and drive revenue growth through effective product knowledge and relationship management.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Retail Sales Associate Cashier

Kohl's
Jackson, Michigan
05.2026 - Current
  • Educated customers on promotions and loyalty programs, enhancing participation and customer satisfaction.
  • Handled returns and exchanges per store policies, ensuring customer satisfaction and maintaining store reputation.
  • Followed company policies regarding payment methods, discounts, refunds.
  • Engaged customers with friendly demeanor and knowledgeable support, fostering sales and strengthening customer loyalty.

Department Assistant

Oaklawn Medical Group
Albion, Michigan
03.2023 - 03.2024
  • Enhanced patient intake processes securing accurate data collection and record-keeping.

Front Desk Receptionist

Courtyard by Marriott
Albion, Michigan
02.2019 - 07.2019
  • Assisted in managing front desk operations and guest check-in processes.
  • Provided exceptional customer service to enhance guest experiences daily.
  • Coordinated hotel reservations and maintained accurate booking records.

Retail Sales Associate

Kohl's
Roseville, Michigan
03.2015 - 01.2016
  • Assisted customers with product selection and provided excellent service.
  • Operated cash register and processed transactions accurately and efficiently.
  • Restocked shelves and ensured products were properly labeled and displayed.
  • Maintained cleanliness and organization of sales floor and merchandise displays.

Education

Vocational - Cosmetology

The Michigan College of Beauty Troy
Troy
03-2016

Some College (No Degree) - Nursing Science

Macomb Community College
Warren, MI

Some College (No Degree) - Physical Therapy

Kellogg Community College
Battle Creek, MI

Skills

  • Consumer relations
  • Financial transactions
  • Revenue generation tactics
  • Financial auditing
  • Product knowledge
  • Point of sale systems
  • Customer relationship management

Certification

  • Cosmetology License - LARA; Michigan State Board, 2016

Timeline

Retail Sales Associate Cashier

Kohl's
05.2026 - Current

Department Assistant

Oaklawn Medical Group
03.2023 - 03.2024

Front Desk Receptionist

Courtyard by Marriott
02.2019 - 07.2019

Retail Sales Associate

Kohl's
03.2015 - 01.2016

Vocational - Cosmetology

The Michigan College of Beauty Troy

Some College (No Degree) - Nursing Science

Macomb Community College

Some College (No Degree) - Physical Therapy

Kellogg Community College
Alana Sims