Alana Sivo
Chicago
Summary
Aspiring sales professional leveraging strategic problem-solving and client relationship management skills to drive pipeline growth and generate new business opportunities.
Overview
4
4
years of professional experience
Work History
Senior Consulting Analyst
Accenture
Chicago
08.2021 - 08.2025
- Engineered and presented RFP proposals, contributing to $5M in new business by positioning scalable, client-centric solutions.
- Cultivated relationships with enterprise, retail, and consumer clients, aligning on goals, priorities, and success metrics as a trusted advisor.
- Delivered strategic insights to senior leadership, contributing to $1.5M in projected cost savings through improved efficiency and CX enhancements.
- Orchestrated onboarding and enablement for over 70 client-facing team members, facilitating rapid ramp-up and consistent service delivery within two weeks.
- Collaborated with cross-functional stakeholders (product, marketing, engineering, operations) to enhance end-to-end customer journeys and deliver seamless client experiences.
- Transformed complex operational and technical concepts into actionable recommendations, enhancing client alignment and decision-making.
- Led change management and client adoption initiatives, including rollout planning, training, and ongoing support to ensure successful implementation and sustained engagement.
- Evaluated performance data across 90+ reports and 16 brands to identify trends, proactively mitigate risks, and enhance customer experience and operational efficiency.
- Facilitated regular client check-ins and performance reviews, reinforcing relationships and promoting continuous improvement in service delivery.
- Orchestrated a 30-week pilot launch for an e-commerce client, coordinating timelines, stakeholders, and deliverables to ensure a high-quality client experience.
- Partnered with client leadership and external partners to align on performance expectations, accountability, and long-term success strategies.
- Formulated and implemented scalable playbooks, SOPs, and knowledge resources to support consistent service delivery and long-term client success across distributed teams.
Education
Bachelor of Science - Business Administration
Babson College
Wellesley05-2021
Skills
- Client Relationship Management
- Sales
- Business Development
- Customer Experience (CX)
- Client Onboarding & Enablement
- Stakeholder Communication
- Cross-Functional Collaboration
- Change Management
- CRM Tools
- Strategic Problem-Solving
Websites
Timeline
Senior Consulting Analyst
Accenture
08.2021 - 08.2025
Bachelor of Science - Business Administration
Babson College