Alana Taylor
Douglasville,Ga
Summary
Results-oriented professional with a strong track record in enhancing operational efficiency and customer satisfaction. Demonstrated expertise in collaborative teamwork and effective problem resolution, contributing to significant sales growth. Proficient in cash management and customer service, consistently exceeding sales targets while cultivating positive customer relationships. Aiming to leverage these skills to drive further success in a dynamic environment.
Overview
2
2
years of professional experience
Work History
F.O.H Associate
Chick Fil A
Douglasville, Ga
10.2024 - 01.2025
- Assisted in inventory management by restocking supplies to ensure smooth operation during peak hours
- Efficiently handled transactions, order accuracy, contributed to an increase in sales through effective upselling and promoting special menu items
- Collaborated with team members to maintain a clean and organized workspace, ensuring operational efficiency during high-traffic periods
- Delivered outstanding customer service, consistently receiving positive feedback from guests and contributing to a welcoming environment
Sales Associate
RNG Consulting
Independence, Oh
05.2024 - 08.2024
- Promoted Spectrum's internet, cable, and mobile services to Walmart customers, achieving monthly sales targets
- Utilized strong communication and interpersonal skills to build rapport with customers, identify their needs, and recommend suitable services
- Processed new customer sign-ups and service upgrades efficiently, ensuring a seamless customer experience
Ambassador
Amazon
Valley View, Oh
09.2023 - 05.2024
- Supported management by identifying and resolving employee concerns, ensuring a positive and productive work environment
- Trained employees on best practices, boosting team performance and enhancing operational efficiency
- Operated and maintained printing and production equipment, ensuring high-quality merchandise creation on a tight schedule
- Conducted quality control inspections on printed products, ensuring designs met company standards and customer expectations
Server
Applebee's
Garfield Heights, Oh
05.2023 - 09.2023
- Accurately took food and beverage orders, communicating special requests and dietary restrictions to the kitchen staff
- Delivered excellent customer service in a fast-paced environment
- Resolved customer complaints and concerns, ensuring a positive dining experience and maintaining a high level of guest satisfaction
- Processed payments and handled cash and credit transactions efficiently
Associate
Walmart
Macedonia, Oh
09.2022 - 05.2023
- Provided exceptional customer service, assisting around 100 customers per shift, ensuring a positive shopping experience
- Assisted with managing inventory, ensuring shelves were well-stocked and merchandise was properly displayed
- Resolved customer complaints and inquiries in a professional manner, increasing customer satisfaction
- Collaborated with team members to meet daily sales and productivity goals
Education
Phlebotomy Certification -
Med-Cert Training Center
Maple Heights, Oh10.2023
Diploma -
Saint Joseph Academy
Cleveland, Oh05.2022
Skills
- Phlebotomy
- Venipuncture
- Healthcare Vocabulary
- Engaged Listener
- Collaborative Team Member
- Adaptive
- Effective Problem Resolution
- Customer service
- Cash Management
- Critical thinking
- Organization
- Organized Maintenance Practices
- Sales Proficiency
- Cashiering
- Customer-Focused Food Service
- Conflict resolution
Timeline
F.O.H Associate
Chick Fil A
10.2024 - 01.2025
Sales Associate
RNG Consulting
05.2024 - 08.2024
Ambassador
Amazon
09.2023 - 05.2024
Server
Applebee's
05.2023 - 09.2023
Associate
Walmart
09.2022 - 05.2023
Phlebotomy Certification -
Med-Cert Training Center
Diploma -
Saint Joseph Academy