Cynthia Alejandrino
Amazon
San Francisco,CA
24
years of professional experience
Compassionate, adaptable, professional team player with extensive experience in customer service and patient care. Skilled in phlebotomy and vital sign monitoring, committed to improving patient experiences and operational efficiency.
Work History
Flex Associate
9 Months- Executed material handling equipment operations to optimize logistical workflows and ensure timely product delivery.
- Supported inventory control by maintaining accurate item scanning and tracking, contributing to inventory accuracy.
- Coordinated with team members to maintain safety and efficiency in the workspace.
- Responded proactively to changes in schedule or workload, demonstrating flexibility and adaptability under pressure.
- Demonstrated strong multitasking capabilities by effectively handling numerous priorities, safeguarding productivity and quality.
Customer Service Agent
22 Years- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Engaged with numerous customers daily, maintaining a positive demeanor and focusing on enhancing overall customer satisfaction.
- Demonstrated empathy and professionalism to effectively handle difficult situations, fostering customer trust and loyalty.
- Engaged with numerous customers daily, fostering a positive atmosphere that enhanced overall customer satisfaction.
- Adapted swiftly to dynamic changes, ensuring seamless transitions.
- Monitored and updated knowledge of travel and safety regulations to ensure compliance.
- Supported individuals with hearing impairments through appropriate guidance resources.
- Escorted vision-impaired travelers to their designated gates. Helped wheelchair-bound passengers into seating or assistive devices.
- Monitored cognitively impaired passengers every 15 minutes in the disability area to prevent missed departures.
Education
Certification of Completion in Progress - Medical Assisting Program With Phlebotomy And EKG
- Relevant Coursework: American Heart Association BLS CPR (Expiration: 03/2028)
Bachelor of Science - Economics
Skills
Customer service
Customer servicee
Medical terminology knowledge
HIPAA compliance
Patient care
Vital sign monitoring
Phlebotomy
Phlebotomy techniques
Immunization administration
Phlebotomy skills
Patient scheduling
Reliable team player
Timeline
Flex Associate
Amazon
11.2025 - CurrentRead More
Customer Service Agent
Southwest Airlines
11.2002 - 11.2024Read More
Bay Area Medical Academy
Certification of Completion in Progress from Medical Assisting Program With Phlebotomy And EKG
Read More
University of California of Santa Cruz
Bachelor of Science from Economics
Read More