Alana-Therese Blas
CASA GRANDE,AZ
Summary
Dedicated and goal-oriented Customer Care Advocate with over 10 years of experience in administrative and clerical roles, demonstrating the ability to manage complex tasks with precision and attention to detail. Expertise in navigating insurance processes and regulations aligns well with a provider credentialing specialist role, aimed at enhancing operational efficiency and fostering strong provider relationships. A commitment to continuous professional development drives the delivery of exceptional service in dynamic environments, ensuring high levels of customer satisfaction remain a top priority. Passionate about contributing to organizational success through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate
Blue Cross Blue Shield of Arizona
Phoenix, AZ
04.2024 - Current
- Managed provider calls daily, addressing benefits claims and prior authorization inquiries.
- Elevated company reputation through exceptional customer service and proactive follow-ups on inquiries.
- Conducted thorough research to resolve complex issues with accurate information.
- Participated in ongoing training to enhance skills and stay updated on best practices.
- Provided valuable input during team meetings, contributing to effective process improvements.
- Consistently surpassed performance metrics while delivering outstanding customer support.
- Collaborated with departments to address interrelated concerns impacting customer experience.
- Worked with team members to achieve common goals in enhancing customer satisfaction.
- Documented detailed interaction records for reference.
Court Clerk
City Of Maricopa Municipal Court
Maricopa, AZ
07.2023 - 04.2024
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Processed in person, telephone, and email Payment Plans for customers.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
- Reduced clerical errors by implementing quality control measures when handling sensitive information.
- Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
- Created documents with applicant information and verified data against AJACS database information.
- Performed routine data entry or document management.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
- Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Processed checks from Driving School certifications to customers case/s.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated documents such as municipal codes and city charters.
Hearing Specialist
Pinal County Community Development
Florence, AZ
08.2022 - 06.2023
- Improved case processing efficiency by maintaining accurate records and tracking court documents.
- Ensured timely resolution of cases by managing calendars and scheduling hearings in accordance with court procedures.
- Streamlined document management systems for easy access to case files, improving overall productivity.
- Processed and completed daily Citation input from the Animal Control Officers, Building Safety Inspector, and Code Enforcement Officers.
- Provided exceptional customer service to the public, answering inquiries about case status and providing guidance on legal procedures.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Researched information in municipal archives upon request of public officials or private citizens.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Increased accuracy in recordkeeping by meticulously reviewing all submitted documents for completeness and correctness before filing them away.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Customer Service Representative
Scottsdale Gun Club
Scottsdale, AZ
05.2018 - 03.2021
- Managed provider calls daily, addressing benefits claims and prior authorization inquiries.
- Elevated company reputation through exceptional customer service and proactive follow-ups on inquiries.
- Conducted thorough research to resolve complex issues with accurate information.
- Participated in ongoing training to enhance skills and stay updated on best practices.
- Provided valuable input during team meetings, contributing to effective process improvements.
- Consistently surpassed performance metrics while delivering outstanding customer support.
- Collaborated with departments to address interrelated concerns impacting customer experience.
- Worked with team members to achieve common goals in enhancing customer satisfaction.
- Documented detailed interaction records for reference.
Education
High School Diploma -
George Washington High School
Mangilao, GUAM05.2005
Skills
- Public policy analysis
- Legal procedures expertise
- Administrative office management
- Proficient in Microsoft Office suite
- Strong organizational abilities
- Data entry accuracy
- Document proofreading skills
- Payment collection expertise
- Efficient schedule management
- Critical thinking capabilities
- Detail-oriented approach
- Excellent verbal communication
- Active listening techniques
- Confidentiality assurance practices
- Multitasking proficiency
- Conflict resolution strategies
- Telephone etiquette mastery
- Supportive administrative functions
- Record keeping efficiency
- Problem-solving skills enhancement
Timeline
Customer Care Advocate
Blue Cross Blue Shield of Arizona
04.2024 - Current
Court Clerk
City Of Maricopa Municipal Court
07.2023 - 04.2024
Hearing Specialist
Pinal County Community Development
08.2022 - 06.2023
Customer Service Representative
Scottsdale Gun Club
05.2018 - 03.2021
High School Diploma -
George Washington High School