Alana Tranilla
Kapolei,HI
Summary
Driven by a results-focused approach, I honed my skills at Aulani, a Disney Resort and Spa, excelling in guest service and pool maintenance. As a Licensed esthetician, I am able to listen to guest's wants and needs in order to improve their skin appearance through facials and product recommendation. Certifications include lash extensions, lash lifts and dermaplaning. Experienced in facials, waxing, peels, acne treatments and microdermabrasion. Skilled in water chemistry and conflict resolution, I consistently met challenges, improving operational efficiency and guest satisfaction. I am a detail-oriented team player with strong organizational skills, and able to handle multiple projects simultaneously.
Overview
15
15
years of professional experience
Work History
Recreation Pool Technician
AULANI, A DISNEY RESORT AND SPA
Ko'olina, HI
05.2021 - Current
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Recreation Hostess
AULANI, A DISNEY RESORT AND SPA
Ko'olina, HI
07.2013 - 05.2021
- Provide exceptional guest service within the recreation spectrum.
- Enforce policies and procedures of resort to maintain a safe work environment for cast members, as well as guests.
- Ensure outlets and equipment are up to standard.
Recreation Trainer
AULANI, A DISNEY RESORT AND SPA
Ko'olina, HI
01.2018 - 11.2018
- Trained new cast members in daily operations within the recreation department.
- Resolved guest opportunities and facilitated conflict resolutions.
- Lead cast operations when needed.
Barista
STARBUCKS COFFEE COMPANY
Honolulu, HI
12.2009 - 06.2013
- Memorized and prepared beverages quick and efficiently
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Esthetics License (600 Hours) -
The Skin Institute Internationale
Honolulu, HI02.2019
No Degree - Digital Communications And Multimedia
Hawaii Pacific University
Honolulu, HI05.2007
High School Diploma -
Kapolei High School
Kapolei, HI05.2007
Skills
- Guest- oriented: Exemplary communication skills to interact with guests with a positive image and energy
- Reliable: Able to fulfill responsibilities and complete tasks under set timelines safely and efficiently
- Achievement- driven: Inspired by challenges and able to work under pressure
- Adaptable: Able to adjust accordingly to different situations and always willing to learn
References
Available upon request
Timeline
Recreation Pool Technician
AULANI, A DISNEY RESORT AND SPA
05.2021 - Current
Recreation Trainer
AULANI, A DISNEY RESORT AND SPA
01.2018 - 11.2018
Recreation Hostess
AULANI, A DISNEY RESORT AND SPA
07.2013 - 05.2021
Barista
STARBUCKS COFFEE COMPANY
12.2009 - 06.2013
Esthetics License (600 Hours) -
The Skin Institute Internationale
No Degree - Digital Communications And Multimedia
Hawaii Pacific University
High School Diploma -
Kapolei High School