Alana Ulloa
San Dimas,CA
Summary
Dynamic and customer-focused professional with exceptional service skills enhanced at Coffee Bean & Tea Leaf. Proven ability to manage time effectively while fostering a welcoming atmosphere. Strong problem-solving skills and attention to detail to strengthen customer experiences, driving loyalty and repeated business. A dedicated team player committed to excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
11.2024 - Current
- Assisted customers with menu selections, providing recommendations based on preferences.
- Collaborated with team members to manage high-volume service periods effectively.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Wingstop
06.2022 - 07.2022
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Adapted quickly to changing priorities in a fast-paced retail environment.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering the store and responded promptly to customer needs.
Education
Associate of Arts - Business
Mt. San Antonio College
Walnut, CA06-2026
High School Diploma -
South Hills High School
West Covina, CA06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Team player
- Exceptional customer service
Timeline
Barista
Coffee Bean & Tea Leaf
11.2024 - Current
Cashier
Wingstop
06.2022 - 07.2022
Associate of Arts - Business
Mt. San Antonio College
High School Diploma -
South Hills High School