Summary
Overview
Work History
Education
Skills
Timeline
Barista

Alana Ulloa

San Dimas,CA

Summary

Dynamic and customer-focused professional with exceptional service skills enhanced at Coffee Bean & Tea Leaf. Proven ability to manage time effectively while fostering a welcoming atmosphere. Strong problem-solving skills and attention to detail to strengthen customer experiences, driving loyalty and repeated business. A dedicated team player committed to excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Barista

Coffee Bean & Tea Leaf
11.2024 - Current
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Collaborated with team members to manage high-volume service periods effectively.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier

Wingstop
06.2022 - 07.2022
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Adapted quickly to changing priorities in a fast-paced retail environment.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering the store and responded promptly to customer needs.

Education

Associate of Arts - Business

Mt. San Antonio College
Walnut, CA
06-2026

High School Diploma -

South Hills High School
West Covina, CA
06-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Team player
  • Exceptional customer service

Timeline

Barista

Coffee Bean & Tea Leaf
11.2024 - Current

Cashier

Wingstop
06.2022 - 07.2022

Associate of Arts - Business

Mt. San Antonio College

High School Diploma -

South Hills High School