Alana Williams
Glendale Heights,IL
Summary
Dynamic and results-oriented professional with a proven track record in health promotion and patient care management. Leveraged strong communication skills and critical thinking at the Illinois Department of Rehabilitation Services to enhance patient wellness and support. Skilled in nutrition management and emotional support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
2025
2025
years of professional experience
Work History
Personal Assistant
Illinois Department Of Rehabilitation Services
08.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided supportive care to clients experiencing mental health issues.
Management Assistant
JAWS Investments
08.2020 - Current
- Answered and managed incoming and outgoing emails while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete paperwork and computer data entry as needed.
- Increased customer service success rates by quickly resolving issues.
- Kept an updated log of tenant payments and recent transactions.
Dog Attendant
SBK Dog Club
06.2021 - 11.2024
- Prevented incidents of aggression or injury by closely monitoring dog interactions and intervening when necessary.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Maintained a clean and safe environment in order to ensure dogs' comfort and well-being at all times.
- Followed pet care instructions for dietary needs and medication regimens.
- Scheduled appointments for services such as daycare, boarding, grooming, and walking.
- Managed incoming phone calls and emails from current and prospective clients
- Assisted with grooming needs such as bathing, drying, and restraining when needed.
- Maintained professional communication with clients via phone, email, and face-to-face interactions.
Student Aide
Parkhurst Dining
08.2020 - 05.2021
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted in maintaining a safe dining environment by adhering to food safety regulations and guidelines.
- Demonstrated adaptability by quickly learning new menus, recipes, and procedures as needed for special events or promotions.
- Upheld high cleanliness standards by consistently wiping down tables after use, sweeping floors regularly, and keeping condiment stations organized.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Intern
UIC CHAMPIONS Network
06.2019 - 07.2019
- Engaged members of public in available resources through friendly and knowledgeable support.
- Assisted with planning and implementation of special events.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Educated clients on available resources.
- Conducted health surveys in order to educate community members on misconceptions about blood pressure and diet.
- Engaged community members in bystander CPR training at health fairs.
Student Senator
National Society of Black Engineers, NSBE
Education
Healthcare Leadership
Valparaiso University
Valparaiso, INApplied Psychology
University of Illinois At Chicago
Chicago, IL05-2025
Skills
- Emotional support
- Chronic disease management
- Nutrition management
- Illinois Driver's license
- Care plan management
- Light housekeeping
- Health promotion strategies
- Social determinants of health
- Outreach initiatives
- Mental health promotion
- Strong communication skills
- Accuracy and attention to detail
- Critical thinking
Timeline
Personal Assistant
Illinois Department Of Rehabilitation Services
08.2024 - Current
Dog Attendant
SBK Dog Club
06.2021 - 11.2024
Management Assistant
JAWS Investments
08.2020 - Current
Student Aide
Parkhurst Dining
08.2020 - 05.2021
Intern
UIC CHAMPIONS Network
06.2019 - 07.2019
Student Senator
National Society of Black Engineers, NSBE
Healthcare Leadership
Valparaiso University
Applied Psychology
University of Illinois At Chicago
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