Alana Wills
Commerce City,CO
Summary
Customer service management professional, with experience in fast pase environments which requires quick problem solving while prioritizing customer satisfaction.
A team player with exceptional listening and critical thinking skills, And a personable personality that helps avoid escalations, and guarantee exceptional customer service. Goal-oriented, with 2 years of experience in leadership roles. Detail-focused and driven to help employees succeed while ensuring an organized environment.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
HOBBY LOBBY Retail Stores
12.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Strives to optimized customer satisfaction, and guarantee a good experience, leaving a lasting impression.
Education
High School Diploma -
Homeschooled
05.2023
Associate of Arts - ASL And Deaf Studies
Front Range Community College
Westminster, CO05.2026
Skills
- Great Customer Service
- Quick Problem-Solving
- Excelling in Fast Pase Environments
- Adaptable Work Ethic
- Attention to Detail
- Team motivation
Languages
American Sign Language
Professional Working
Timeline
Customer Service Manager
HOBBY LOBBY Retail Stores
12.2021 - Current
High School Diploma -
Homeschooled
Associate of Arts - ASL And Deaf Studies
Front Range Community College