Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Windoloski

South Hadley,MA

Summary

Experienced Fabricating Supervisor with 18 years of dedicated service at Packaging Corporation of America. Seeking to advance career. Demonstrated leadership skills and ability to oversee operations as a Supervisor for 3 years. Valuable experience in Customer Service for 4 years, enhancing interpersonal and communication skills. Worked in various roles within the factory, operating multiple machines, serving as a Utility and Leadperson. Proficient in Ward die cutters, flexo's, Bobst specialty folder gluers, and Mitsubishi Evol. Highly skilled in utilizing industry-specific equipment. Strong focus on organization and attention to detail. Consistently strive for excellence in all tasks. Strong work ethic and pride in ensuring tasks are completed correctly and efficiently. Developed conflict resolution skills and effective professional communication abilities. Committed to safety, well-versed in safety guidelines and prioritize enforcement of procedures. Leveraging comprehensive knowledge of customer expectations and plant operations to ensure quality, accuracy, and productivity.

Overview

18
18
years of professional experience

Work History

Fabricating Supervisor

Packaging Corporation of America
12.2021 - Current


  • Championed safety initiatives within the workplace, leading to a significant decrease in potential accidents and injuries among staff members.
  • Proficient on Ward die cutters and flexo’s, Bobst specialty folder gluers and Mitsubishi Evol
  • Organized and detail oriented
  • Strong work ethic
  • Understand safety guidelines and know the importance of making sure all safety procedures are followed and enforced
  • Conflict resolution
  • Team building
  • Front line Leadership training
  • EH & S
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Partnered with leadership on hiring and coaching production personnel.
  • Certified in CPR and First Aid
  • Resolved issues quickly to maintain productivity goals.
  • Increased overall productivity by identifying bottlenecks and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.


Senior Customer Service Representative

Packaging Corporation of America
07.2017 - 12.2021
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Delivered prompt service to prioritize customer needs.
  • Managed warehouse inventory levels

Machine Operator

Packaging Corporation of America
10.2006 - 07.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Maintained a clean and organized workstation, adhering to safety protocols.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.

Education

High School Diploma -

Brushton-Moira
Brushton, NY

Skills

  • Training and mentoring
  • Goal oriented
  • Attention to detail
  • Employee motivation
  • Complex Problem-solving
  • Inventory control
  • Staff discipline
  • Team building
  • Processes and procedures
  • Policy enforcement
  • Conflict resolution
  • Safety protocols

Timeline

Fabricating Supervisor

Packaging Corporation of America
12.2021 - Current

Senior Customer Service Representative

Packaging Corporation of America
07.2017 - 12.2021

Machine Operator

Packaging Corporation of America
10.2006 - 07.2017

High School Diploma -

Brushton-Moira
Alana Windoloski