Alana Woods
Lillington,NC
Summary
Detail-oriented professional with experience in the hospitality and beauty industries. Skilled in problem-solving and effective communication, ensuring exceptional client experiences and operational efficiency. Eager to contribute expertise in multitasking and tech-savviness to enhance service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
SkyxNailz
Lillington, North Carolina
05.2023 - Current
- Provided high-quality services such as manicures, pedicures, acrylics, gel, and nail art
- Educated clients on proper nail care
- Processed payments and maintained accurate service records
- Maintained strict sanitation and hygiene standards in compliance with state regulations
Hampton Inn by Hilton
Front Desk Position
Holly Springs, North Carolina
08.2023 - 02.2025
- Managing reservations, cancellations, and room assignments
- Managed multi-line phone system, responded to emails, and completed administrative tasks
- Resolved customer questions and issues with clear communication and problem-solving skills
- Processed online payments
Customer Service Representative
Pizza Hut
Lillington, North Carolina
06.2023 - 02.2024
- Accurately took orders and processed payments
- Provided friendly and efficient customer service over the phone
- Resolved customer issues quickly and effectively
Education
High School Diploma -
Overhills High School
Spring Lake, NC05-2024
Skills
- Customer relationship management
- Tech-savvy
- Multitasking
- Problem solving
- Communication skills
Certification
Nail Technology Central Carolina Community College 2024
Timeline
Hampton Inn by Hilton
Front Desk Position
08.2023 - 02.2025
Customer Service Representative
Pizza Hut
06.2023 - 02.2024
Licensed Nail Technician
SkyxNailz
05.2023 - Current
High School Diploma -
Overhills High School