Alanah Stafford-Matthews
Eugene,Oregon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Services Coordinator
CBRE
San Antonio, TX
06.2022 - 10.2023
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Distributed incoming mail from shipments, couriers and postal delivery to 6 departments within organization.
Southwest Card Services Account Specialist I
JPMorgan Chase
Remote
05.2021 - 05.2022
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
Executive Assistant to VP/Project Coordinator
Insight Global Inc (Employment Agency)
Tempe, AZ
09.2020 - 11.2020
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Executive Assistant/Assistant Event Coordinator
Parks Place LLC.
Remote
02.2015 - 06.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in development of company policies and procedures, contributing to more organized work environment.
- Effectively managed budgets for 3 different events, grossing average $50k-$60k each.
Education
Bachelor of Arts - Sociology
The University of Arizona
Tucson, Arizona05.2019
Skills
- Time Management
- Adaptability
- Scheduling
- Meeting Support
- Data Entry
- Office Management
- Operations Management
- Customer Service
- Clear oral/written communication
- Scheduling and calendar management
Timeline
Office Services Coordinator
CBRE
06.2022 - 10.2023
Southwest Card Services Account Specialist I
JPMorgan Chase
05.2021 - 05.2022
Executive Assistant to VP/Project Coordinator
Insight Global Inc (Employment Agency)
09.2020 - 11.2020
Executive Assistant/Assistant Event Coordinator
Parks Place LLC.
02.2015 - 06.2019
Bachelor of Arts - Sociology
The University of Arizona