ALANA SORENSON
Bentonville,Arkansas
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. Proactive and goal-oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Chef
Hilton Garden Inn Hotel
Bentonville, AR
04.2025 - Current
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Collaborated with kitchen staff to optimize workflow and enhance meal preparation efficiency.
- Maintained cleanliness and organization in kitchen areas, adhering to safety and sanitation standards.
- Assisted in menu planning, incorporating seasonal ingredients to elevate dining experiences.
- Monitored food inventory levels, minimizing waste through effective stock management strategies.
- Trained new team members on kitchen operations and best practices for food handling.
- Implemented new cooking techniques, improving overall dish quality and consistency across service periods.
- Developed creative daily specials that increased customer satisfaction and repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maintained well-organized mise en place to keep work consistent.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Assistant General Manager
Newks Eatery
06.2024 - 10.2024
- Responsible for hiring and training new staff members.
- Oversaw daily tasks and coordinated team members to ensure that health and safety standards were met and to maintain a smooth-flowing working environment.
- Communicated with customers and fielded complaints to ensure that the costumes received the best experience possible.
- Collaborated with management to refine processes for increased efficiency and customer satisfaction.
- Assisted in financial reporting, analyzing sales trends, and developing budget forecasts.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Shift Manager
Wing Stop
09.2023 - 06.2024
- Managed labor to keep store appropriately staffed while keeping labor costs low.
- Responsible for inventory assessment and ordering.
- Coordinated team and delegated tasks to ensure a smooth-flowing working environment.
- Implemented strategies to improve team performance and reduce wait times.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Advanced Support
Shift4 Payments
Las Vegas, NV
07.2021 - 09.2022
- Assisted with managing technology and finances for food and beverage, and hospitality businesses.
- Assisted customers remotely with IT troubleshooting and corrective action.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed strong de-escalation skills.
Education
High School Graduate -
Montecito High School
06.2019
Skills
- Accounting & Budgeting
- Microsoft
- NCR
- Aloha
- Mircos
- Shift4
- Interpersonal skills
- Communication skills
- Multitasking
- Time management
- Attention to detail
- Effective communications
- Verbal communication
- Written communication
- Hospitality service expertise
- Inventory management
- Workflow optimization
- Staff coordination
- New hire training
- Company quality standards
- Forecasting
- Planning
- Complex Problem-solving
- Operations management
- Resource management
- Purchasing
- Performance assessments
- Order delivery practices
- Problem-solving
- Organization
References
- Kyle Roberts, Professional, (479) 800 - 4520
- Shellbi Roberts, Professional, (479) 200 - 4519
- Annabelle Cheatham, Professional, (760) 522 - 3550
- Rachel Adams, Personal, (918) 841 - 3362
- Mathew Caldwell, Personal, (479) 935 - 6877
Timeline
Chef
Hilton Garden Inn Hotel
04.2025 - Current
Assistant General Manager
Newks Eatery
06.2024 - 10.2024
Shift Manager
Wing Stop
09.2023 - 06.2024
Advanced Support
Shift4 Payments
07.2021 - 09.2022
High School Graduate -
Montecito High School