Alandis Wooten
Maricopa,United States
Summary
Dedicated professional with strong operational efficiency and customer service skills. Proven ability to enhance customer experiences and identify opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Fraud and Claims Operations Representative
Wells Fargo
Chandler, AZ
09.2024 - Current
- Supported fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offered ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Performed moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Oversaw multiple claim types, took appropriate action to decision the case using multiple systems and applications, and often contacted third parties for research, as needed.
Medical Scheduler
Banner Health
Mesa, AZ
08.2021 - 03.2024
- Coordinated patient appointments using electronic health record (EHR) systems to streamline scheduling process.
- Communicated effectively with patients and healthcare providers to confirm appointment details and address inquiries.
- Managed provider schedules, optimizing availability to enhance patient access to care services.
- Assisted in maintaining accurate patient records, ensuring compliance with privacy regulations and organizational policies.
Customer Service Retention Specialist
AT&T
Mesa, AZ
10.2020 - 03.2021
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback to identify trends, improving retention strategies.
- Developed personalized communication plans for at-risk customers, boosting retention rates.
- Collaborated with cross-functional teams to streamline service processes and enhance efficiency.
Customer Account Advisor
Consumer Cellular
07.2019 - 08.2020
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Advised customers on product features, plans, and services to meet individual needs.
- Maintained detailed records of all client interactions, ensuring continuity of service and seamless handoffs between team members when necessary.
Education
High School Diploma -
Compadre High School
Tempe, AZAssociate of Applied Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Act with integrity
- Data Analysis
- Communicate effectively
- change agility
- seek and deliver feedback
- Goal setting
- Customer service
- Multitasking
- Time management
- Decision-making
- Attention to detail
Timeline
Fraud and Claims Operations Representative
Wells Fargo
09.2024 - Current
Medical Scheduler
Banner Health
08.2021 - 03.2024
Customer Service Retention Specialist
AT&T
10.2020 - 03.2021
Customer Account Advisor
Consumer Cellular
07.2019 - 08.2020
High School Diploma -
Compadre High School
Associate of Applied Science - Diagnostic Medical Sonography
Maricopa Community Colleges, Rio Salado Community College