TREVIA SLEEP
Newton,IA
Overview
11
11
years of professional experience
Work History
Lead Fraud & Claims Operations Representative
Wells Fargo
Des Moines, IA
05.2015 - Current
• 10 years in financial services
• 10 years of financial crimes experience
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of credit card processes and systems
• Strong organizational, multitasking, and prioritization skills
• Coaching experience
• Ability to identify and evaluate trends, isolate root causes, and provide swift, thorough resolutions
• Maintained high levels of quality, productivity, and accuracy for two consecutive years
Education
High School Diploma - undefined
Newton Senior High School
Newton, IA05.2011
Skills
Workload prioritization
Operational efficiency
Process management
Cross-functional communication
Timeline
Lead Fraud & Claims Operations Representative
Wells Fargo
05.2015 - Current
High School Diploma - undefined
Newton Senior High School