Kristy Myers
797 E Desert Holly Cir,AZ
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in operational efficiency and cross-functional communication. Proven track record in streamlining processes, enhancing team productivity, and implementing quality control measures. Skilled in analytical thinking and decision-making, driving significant improvements in service standards and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Fraud & Claims Operations Rep
Wells Fargo
01.2016 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Trained new team members on systems and best practices for improved performance.
- Coordinated communication between departments to ensure seamless workflow execution.
- Implemented quality control measures to maintain service standards and compliance.
- Analyzed operational data to identify trends and recommend process improvements.
- Developed training materials to support employee onboarding and skill development initiatives.
- Collaborated with cross-functional teams to drive project success and operational goals.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
- Enhanced team productivity by providing ongoing training, guidance, and support.
- Increased customer satisfaction through exceptional service and communication skills.
- Collaborated with cross-functional teams to successfully execute projects and deliver results.
Education
No Degree - Business Management
CCBI
Syracuse, NY08-1997
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Multitasking
- Decision-making
- Time management
- Attention to detail
- Task prioritization
- Teamwork and collaboration
- Analytical thinking
Accomplishments
- Collaborated with team of 6 in the development of UAT Line of business acceptance testing.
Timeline
Lead Fraud & Claims Operations Rep
Wells Fargo
01.2016 - Current
No Degree - Business Management
CCBI
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