Alandra Ortiz
Baltimore,MD
Summary
Dedicated Psychology Professional with expertise in assessment, behavioral observation, and client support. Proficient in developing structured treatment goals and analyzing behavioral patterns within mental health settings. Strong communicator with multicultural awareness and a proactive approach to fostering supportive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student DA - University Housing & Residence Life
Capstone Management
02.2025 - Current
- Guaranteed resident satisfaction by addressing inquiries and concerns thoroughly and professionally.
- Protected confidentiality of student and staff matters during housing support processes.
- Coordinated campus events and social media efforts, showcasing strong independent project development and task management skills.
- Demonstrated adaptability and excellent communication by responding effectively to emergencies and conflict situations.
Guest Service Desk Lead/ Event Coordinator
Koenig Private Foundation
10.2023 - 08.2024
- Encouraged guest engagement by providing guidance and answering questions effectively.
- Improved operational efficiency through visitor data analysis and volunteer database organization/management.
- Supervised event staff and mentored student volunteers for successful execution.
- Created community outreach initiatives to foster collaborative volunteer relationships.
- Resolved guest conflicts professionally, utilizing active listening and problem-solving skills.
- Analyzed visitor feedback to drive operational improvements and participant satisfaction.
Montessori Nanny
Private Family Employer
01.2021 - 03.2023
- Focused on cognitive development through Montessori-inspired learning activities.
- Fostered independent thinking using adolescent and child psychology principles.
- Facilitated language growth through creative play, reading, and educational engagement.
- Guaranteed safety by responding to emergencies and monitoring health standards.
- Strengthened parental collaboration by providing feedback on children's progress and cultivated professional relationship through effective communication.
Event Coordinator Assistant
Duarte Entertainment
03.2021 - 12.2021
- Enhanced event logistics through effective communication with multiple collaborators.
- Provided customer service and support to attendees, ensuring high visitor satisfaction.
- Created structured timelines and evaluations to improve future event strategies.
Education
Bachelor of Science - Psychology
Towson University
Towson, MD05-2026
Associate of Science - Social Sciences
College of Southern Maryland
La Plata, MD05-2023
Skills
- Cognitive Behavioral Therapy
- Techniques of Psychotherapy
- Data Processing in Accordance w/ HIPPA
- Case Management
- Ethics In Human Services
- Patient Assessment
- Treatment Plan Development
- Mental Health Counseling
- Behavioral Analysis
- Multicultural Competence
- Crisis Intervention
Accomplishments
- 3.7 GPA
- Dean's List Fall 2024 - Spring 2026
- CSM Active Minds Member 2023
- Psi Beta Member 2022 - 2023
Certification
- First-Aid & AED Certified
- CPR Certified
Timeline
Student DA - University Housing & Residence Life
Capstone Management
02.2025 - Current
Guest Service Desk Lead/ Event Coordinator
Koenig Private Foundation
10.2023 - 08.2024
Event Coordinator Assistant
Duarte Entertainment
03.2021 - 12.2021
Montessori Nanny
Private Family Employer
01.2021 - 03.2023
Bachelor of Science - Psychology
Towson University
Associate of Science - Social Sciences
College of Southern Maryland