Alan Hart II
San Marcos,Texas
Summary
Dynamic professional with extensive experience at Gill Business Enterprises LLC, excelling in operational management and team leadership. Proven track record in budget management and employee training, driving sales growth and enhancing customer service. Adept at fostering a collaborative environment while implementing effective strategies for performance improvement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Gill Business Enterprises LLC
San Marcos, Texas
10.2018 - Current
- Supervised daily operations, including shift scheduling and duty assignments.
- Led team meetings to review business results and communicate priorities.
- Managed customer service inquiries and complaints promptly.
- Delivered training sessions to enhance employee effectiveness and address weaknesses.
- Provided mentorship to new employees on various company programs.
- Evaluated individual and team performance, identifying improvement opportunities.
- Created and managed budgets for travel, training, and team-building events.
- Monitored attendance records, timekeeping, and payroll information.
Certified Restaurant Trainer
Whataburger Restaurants LLC
San Marcos, Texas
11.2023 - Current
- Trained new team members on operational procedures and customer service standards.
- Conducted regular workshops to enhance staff knowledge of menu items and promotions.
- Facilitated role-playing scenarios to strengthen team communication and problem-solving skills.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Documented all training activities including attendance records, feedback forms, surveys.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Lead Prep
Catalina's Bistro Co.
Austin, Texas
08.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to meet project objectives and deadlines.
- Collaborated with cross-functional teams to complete projects effectively. to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
Education
Lehman High School -
Lehman High School
Kyle, Texas05-2023
Skills
- Operational Software
- POS System
- Inventory Management
- Budget management
- Cost control
- Sales Analysis
- Sales growth
- Vendor relationship management
- Operational management
- Schedule oversight
- Employee training
- Team Leadership
- Customer service
- Workplace safety compliance
Leadership Experience
Lead Sous Chef, Advanced Culinary Arts/Practicum Culinary Arts, Kyle, Texas, 08/2021, 07/2023, Led and organized kitchen staff to meet production goals, Managed inventory and ordering of supplies, Developed leadership and management skills in a team environment
Timeline
Certified Restaurant Trainer
Whataburger Restaurants LLC
11.2023 - Current
Lead Prep
Catalina's Bistro Co.
08.2022 - 07.2023
Assistant Manager
Gill Business Enterprises LLC
10.2018 - Current
Lehman High School -
Lehman High School