Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alani Branche Ramirez

Cleveland,OH

Summary

Dynamic and results-driven professional with extensive retail, customer support, and food experience, excelling in employee supervision and customer service. Proven track record of enhancing team productivity and fostering customer loyalty through effective communication and problem-solving skills. Adept at multitasking in fast-paced environments while maintaining a friendly, positive attitude.


Overview

6
6
years of professional experience

Work History

Lead Associate

Aldi
06.2024 - Current
  • Enhanced customer satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Built strong relationships with customers through exceptional customer service skills
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.

Service Associate

Nordstrom
01.2024 - 05.2024
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members for processes and improvement of overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Dillards
04.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Beverage Cart Attendant

Beechmont Country Club
05.2022 - 09.2022
  • Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.

Team Member

Shake Shack
05.2020 - 11.2020


  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.


Team Member

Chick-fil-A
06.2019 - 10.2019
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Education

High School Diploma -

Cleveland School of The Arts
Cleveland
06-2021

Skills

  • Employee supervision
  • Retail experience
  • Customer service
  • Multitasking
  • Friendly, positive attitude

Timeline

Lead Associate

Aldi
06.2024 - Current

Service Associate

Nordstrom
01.2024 - 05.2024

Sales Associate

Dillards
04.2023 - 01.2024

Beverage Cart Attendant

Beechmont Country Club
05.2022 - 09.2022

Team Member

Shake Shack
05.2020 - 11.2020

Team Member

Chick-fil-A
06.2019 - 10.2019

High School Diploma -

Cleveland School of The Arts

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Alani Branche Ramirez