Amari Childs Galloway
FEMA Corps
Cleveland,OH
Summary
Professional with high standards and strong focus on results. Experienced in risk assessment and, problem-solving. Proven ability to collaborate effectively within teams and adapt to changing needs. Skilled in case management, research, and strategic planning. Known for reliability and delivering impactful outcomes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
Disaster Assistance Specialist
FEMA
Washinton , DC
08.2024 - 10.2025
- Provided technical assistance to survivors in high impacted communities, provided technical guidance on advice to disaster survivors by providing guidance on ways to complete RFIs, submit mandatory documents, and create disaster assistance applications
- Shadowed a Disaster Survivor Assistance Specialist to gain a comprehensive understanding of field operations and procedures
406 Mitigation Specialist
AmeriCorps/FEMA Corps
Williston, VT
01.2025 - Current
- Acted as a mitigation liaison for multiple projects and provided mitigation recommendations for 19 projects to incorporate in Hazard Mitigation Proposals
- Worked with applying the Public Assistance Program and Policy Guide and the Appendix J to applicant Hazard Mitigation proposals and Hazard Mitigation Costing
- Communicated Public Assistance program policy with external stakeholders at 4 site inspections
- Took accurate photos and dimensions to ensure correctly represented in Site Inspection Reports
Disaster Assistance Specialist
AmeriCorps/ FEMA Corps
Orange, FL
07.2024 - Current
- Worked as a Disaster Survivor Assistance Specialist assisting survivors in high impacted communities, providing guidance on applications, and giving survivors a brief overview of FEMA Assistance
- Worked with reviewing survivor applications which included giving basic updates on application eligibility status
- Assisted in a Multi-Agency Resource Center, working to register applicants to potentially receive assistance
- Assisted survivors in connecting with different county organizations to receive assistance from their county
FEMA Corps Member
AmeriCorps National Civilian Community Corps (NCCC) - FEMA Corps
Vicksburgh, MS
07.2024 - Current
- Served as a Public Relations Representative, responsible for editing and uploading 3 yearbook pages and editing and submitting two videos one highlighting a team member and our project
- Everything was submitted through AmeriCorps SharePoint page
- Collaborated with diverse teams and working styles helping to develop a personal working style
- Developed intermediate Excel skills while editing and creating detailed spreadsheets for Program Delivery Mangers applicants cost breakdown
- Enhanced proficiency in Microsoft Office by creating professional documents and reports
- Enhanced skills in WEBNEIMS a platform used to register applicants to receive federal aid
Camp Counselor
Family Guidance
Pittsburgh, PA
07.2024 - 08.2024
- Worked with kids from underserved Pittsburgh areas in ways so that the children can find unconditional love and acceptance in a safe and fun environment
- Collaborated with Co- counselor to create daily routines with the kids and with any issues that may have arise within the team
Work Study Student
Mercyhurst University
Erie , PA
08.2023 - 05.2024
- Assisted with logistics and administrative task for Wednesday Night Fellowship and yearly retreats
- This was completed by emailing students to let them know when and where the meetings was being held
- Engaged and offered hospitality to people in the community lounge
- Recruited people to attend the group
- Facilitated small group interactions and led community builders
Work Study Student
Mercyhurst University
Erie , PA
08.2022 - 05.2024
- Worked with student athletes and head coaches during the off season to make sure they had the necessary equipment for the start of the season and off-season practices
- Conducted team meals for team dinners
Cashier and Stocker
Bath and Body Works
Cleveland, OH
06.2023 - 08.2023
- Worked as a sales associate and a cashier
- Helped with stocking shelves and keeping the store clean and tidy
Customer Experience Support Section Specialist
AmeriCorps/FEMA Corps
Washington, DC
08.2024 - Current
- Provided technical support to FEMA staff, State, Local, Tribe and Territories on the Public Assistance Process as part of the Customer Experience Support Section under the Program Design Branch
- Reinforced FEMA staff with Grants Manger platform by directing them through Grants Manager to solve issues
- Reinforced State, Local, Tribe and, Territory (SLTT’s) with the Grants portal and Grants Manager platform by helping change passwords and troubleshooting issues they may have with the platforms
- Reviewed FEMA employees and State, Local, Tribe and Territory applicants’ inquiries and delegated them to a Customer Experience Support Section (CESS) team member for further response if any questions required addressing
- Created customer support tickets detailing resolution notes, customer information to track customer interactions in the ServiceNow platform
- Resolved 47 tickets, worked on 62, Resolve rate 75.81
- Followed up with an applicant via phone, email, or Microsoft Teams to clarify change request- Categorized request by topic, type of change request
Education
Bachelor of Arts - Pre- Athletic Training (Sports Medicine)
Mercyhurst University
Erie, Pennsylvania 06.2019 - 05.2024
Skills
- Microsoft Office Suite
- Grants Manager
- Hazard Mitigation Proposals
- Grants Portal
- ServiceNow
- WEBNEMIS
- Excel
- Typing speed: 70 words per minute
- Crisis management
- Time management
- Adaptability and flexibility
Certification
Introduction to Incident Command System (ICS)-100, 07/2024
Skills
Microsoft Office Suite, Grants Manager, Hazard Mitigation Proposals, Grants Portal, ServiceNow, WEBNEMIS, Excel, 70 words per minute (wpm)
Security Clearance
Public Trust Investigation (Favorably Adjudicated)
Personal Information
Citizenship: U.S. Citizen
Timeline
406 Mitigation Specialist
AmeriCorps/FEMA Corps
01.2025 - Current
Disaster Assistance Specialist
FEMA
08.2024 - 10.2025
Customer Experience Support Section Specialist
AmeriCorps/FEMA Corps
08.2024 - Current
FEMA Corps Member
AmeriCorps National Civilian Community Corps (NCCC) - FEMA Corps
07.2024 - Current
Camp Counselor
Family Guidance
07.2024 - 08.2024
Disaster Assistance Specialist
AmeriCorps/ FEMA Corps
07.2024 - Current
Work Study Student
Mercyhurst University
08.2023 - 05.2024
Cashier and Stocker
Bath and Body Works
06.2023 - 08.2023
Work Study Student
Mercyhurst University
08.2022 - 05.2024
Bachelor of Arts - Pre- Athletic Training (Sports Medicine)
Mercyhurst University
06.2019 - 05.2024
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