Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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AMOI DUNCAN

Riverview

Summary

Detail-oriented and adaptable professional with extensive experience in public administration, customer service, loan processing, and claims management. Proven ability to navigate complex regulatory environments including SNAP, Medicaid, and insurance marketplaces, ensuring accuracy and compliance. Strong communicator skilled at collaborating with diverse teams and clients, resolving issues empathetically, and driving efficient processes. Currently pursuing a Master of Public Administration to further enhance leadership and organizational skills.

Overview

8
8
years of professional experience

Work History

Disaster Assistance Specialist

Exceed inc
09.2024 - 06.2025
  • Provided disaster relief support by assisting affected individuals with navigating aid programs and resources.
  • Coordinated with local, state, and federal agencies to streamline response efforts, and ensure timely service delivery.
  • Maintained strict compliance with organizational policies and federal guidelines while handling sensitive case data.

Loan Processor

Radius Global Solutions LLC
08.2023 - 09.2024
  • Managed mortgage loan applications from initiation through closing, ensuring completeness and regulatory compliance.
  • Collaborated with loan officers and underwriters to gather documentation and expedite loan approvals.
  • Maintained communication with borrowers to provide timely updates and resolve inquiries.

SNAP Specialist

Kforce Inc
06.2023 - 08.2023
  • Processed SNAP applications, verified eligibility, and ensured compliance with state and federal program guidelines.
  • Delivered empathetic and clear communication to applicants, resolving questions and providing program information.

Disaster & Funeral Claims Specialist – Tier 1 & 2

Kforce Inc
04.2021 - 04.2023
  • Investigated and processed disaster and funeral claims, collaborating with cross-functional teams to resolve cases and maintain compliance.

Customer Service Representative

Maximus
08.2020 - 02.2021
  • Responded to inquiries related to Medicaid, CHIP, and Insurance Marketplaces using scripted responses and adhering to privacy policies.
  • Assisted callers in completing online applications, documenting interactions, and escalating issues as needed.

Data Analyst – Content Moderator

Cognizant
11.2017 - 03.2020
  • Moderated digital content with 98% accuracy by applying detailed client policies and escalating sensitive material.

Front Store Clerk & Customer Service Representative

Publix Super Markets
02.2017 - 10.2017
  • Delivered customer service in front-end and deli departments, managed cash register operations, and ensured compliance with food safety standards.

Education

MBA - Public Administration

Strayer University
06.2025

Bachelor of Science (BS) - Business Administration and Management

Strayer University
12.2023

Associate of Arts (AA) - Public Health

Hillsborough Community College
12.2022

Skills

  • Loan Processing & Documentation
  • Claims & Eligibility Assessment
  • Customer Service & Call Center Operations
  • Regulatory Compliance (SNAP, Medicaid, CHIP)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Data Entry & Reporting
  • Policy Interpretation & Communication
  • Multitasking & Time Management
  • Project management
  • Policy writing
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Effective communication
  • Team collaboration

Personal Information

Title: Experienced Public Administration & Customer Service Professional | Loan Processor & SNAP Specialist | Skilled in Claims Management & Regulatory Compliance

Timeline

Disaster Assistance Specialist

Exceed inc
09.2024 - 06.2025

Loan Processor

Radius Global Solutions LLC
08.2023 - 09.2024

SNAP Specialist

Kforce Inc
06.2023 - 08.2023

Disaster & Funeral Claims Specialist – Tier 1 & 2

Kforce Inc
04.2021 - 04.2023

Customer Service Representative

Maximus
08.2020 - 02.2021

Data Analyst – Content Moderator

Cognizant
11.2017 - 03.2020

Front Store Clerk & Customer Service Representative

Publix Super Markets
02.2017 - 10.2017

MBA - Public Administration

Strayer University

Bachelor of Science (BS) - Business Administration and Management

Strayer University

Associate of Arts (AA) - Public Health

Hillsborough Community College

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