Summary
Overview
Work History
Education
Skills
PERSONAL ATTRIBUTES
Timeline
Generic

Jasmine Franklin

Shreveport,Louisiana

Summary

A well-versed individual seeking to secure a challenging position in a reputable company providing excellent communication and the highest customer service for customers in various establishment operations. Possess the skills to oversee strategic planning capabilities.

Overview

7
7
years of professional experience

Work History

Customer Service Rep - Disaster Assistance

General Dynamics
05.2024 - 11.2025
  • Review customer application , providing updates and information.
  • In depth knowledge of the assistance the will receive due to damages of their homes or losses
  • Performed other duties as assigned.
  • Answering call for disaster relief agents.
  • Assistance Callers with applications due to disaster.
  • Processes a high volume of calls due to hurricanes and fires.
  • Remaining calm and Ready to Assistance.
  • Showing empathy to survivors who has lost loved ones , homes.
  • Helped employees with questions or concerns they are unsure about.

Customer Service Rep - Sprint Account

Teleperformance
09.2021 - 11.2021
  • Tracks and documents inbound support requests and ensures proper notation of customer problem.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • De-escalate situations involving dissatisfied customers, offering swift assistance and support.
  • Guide customers through troubleshooting and billing queries.
  • In depth knowledge of companies products and services.
  • Take customer calls, provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering swift assistance and support.
  • Reference Available Upon Request

CNA

The Black Management
02.2021 - 07.2021
  • Answering patient calls; assisted patients by delivering meals daily.
  • Checked patient vital signs; gather medical supplies; bathing patients; turning and moving patients.
  • Feeding patients and documenting their food and liquid intake.
  • Helped maintain high standard care for all patients; performed other duties as assigned.

Customer Service Rep. – Sprint Account

Teleperformance
11.2018 - 11.2020
  • Responsible for answering multi-phone lines.
  • Responsible for handling customers complaints and concerns in relation to billing and other account information.
  • Remained friendly, helpful, and professional.
  • Collaborate with other call centers to improve customer service.
  • Help train new employees and inform them about the company’s customer management policies.
  • Performed other duties as assigned.

Education

Diploma - undefined

Pathways in Education
Shreveport, LA
08.2017

Skills

  • Microsoft Office Suite
  • Organization
  • Communication
  • Customer Service
  • General Office
  • Dependability
  • Leadership / Personable
  • Accountability
  • Accounts Payable / Receivable
  • Interpersonal Skills
  • Multitasking
  • Initiative and problem-solving abilities

PERSONAL ATTRIBUTES

  • Attention to detail, and proactive prevention of errors or task issues.
  • Personable, client service approach and strong customer service skills
  • Accepts responsibility, ownership, and accountability for work skills.

Timeline

Customer Service Rep - Disaster Assistance

General Dynamics
05.2024 - 11.2025

Customer Service Rep - Sprint Account

Teleperformance
09.2021 - 11.2021

CNA

The Black Management
02.2021 - 07.2021

Customer Service Rep. – Sprint Account

Teleperformance
11.2018 - 11.2020

Diploma - undefined

Pathways in Education
Jasmine Franklin