Jasmine Franklin
Shreveport,Louisiana
Summary
A well-versed individual seeking to secure a challenging position in a reputable company providing excellent communication and the highest customer service for customers in various establishment operations. Possess the skills to oversee strategic planning capabilities.
Overview
7
7
years of professional experience
Work History
Customer Service Rep - Disaster Assistance
General Dynamics
05.2024 - 11.2025
- Review customer application , providing updates and information.
- In depth knowledge of the assistance the will receive due to damages of their homes or losses
- Performed other duties as assigned.
- Answering call for disaster relief agents.
- Assistance Callers with applications due to disaster.
- Processes a high volume of calls due to hurricanes and fires.
- Remaining calm and Ready to Assistance.
- Showing empathy to survivors who has lost loved ones , homes.
- Helped employees with questions or concerns they are unsure about.
Customer Service Rep - Sprint Account
Teleperformance
09.2021 - 11.2021
- Tracks and documents inbound support requests and ensures proper notation of customer problem.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- De-escalate situations involving dissatisfied customers, offering swift assistance and support.
- Guide customers through troubleshooting and billing queries.
- In depth knowledge of companies products and services.
- Take customer calls, provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering swift assistance and support.
- Reference Available Upon Request
Receptionist
Vxi Global Solutions - Apple Account
11.2021 - 01.2024
- ● Tracks and documents inbound support requests and ensures proper notation of customer problems or issues● Meets standards of job, such as quality standards, adherence to schedule and average handle time● De-escalate situations involving dissatisfied customers, offering swift assistance and support.● Guide customers through troubleshooting and billing queries.● Review customer accounts, providing updates and information; shipping and warranty and account access.● In depth knowledge of companies products and services.● Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries
CNA
The Black Management
02.2021 - 07.2021
- Answering patient calls; assisted patients by delivering meals daily.
- Checked patient vital signs; gather medical supplies; bathing patients; turning and moving patients.
- Feeding patients and documenting their food and liquid intake.
- Helped maintain high standard care for all patients; performed other duties as assigned.
Customer Service Rep. – Sprint Account
Teleperformance
11.2018 - 11.2020
- Responsible for answering multi-phone lines.
- Responsible for handling customers complaints and concerns in relation to billing and other account information.
- Remained friendly, helpful, and professional.
- Collaborate with other call centers to improve customer service.
- Help train new employees and inform them about the company’s customer management policies.
- Performed other duties as assigned.
Education
Diploma - undefined
Pathways in Education
Shreveport, LA08.2017
Skills
Microsoft Office Suite
Organization
Communication
Customer Service
General Office
Dependability
Leadership / Personable
Accountability
Accounts Payable / Receivable
Interpersonal Skills
Multitasking
Initiative and problem-solving abilities
PERSONAL ATTRIBUTES
- Attention to detail, and proactive prevention of errors or task issues.
- Personable, client service approach and strong customer service skills
- Accepts responsibility, ownership, and accountability for work skills.
Timeline
Customer Service Rep - Disaster Assistance
General Dynamics
05.2024 - 11.2025
Receptionist
Vxi Global Solutions - Apple Account
11.2021 - 01.2024
Customer Service Rep - Sprint Account
Teleperformance
09.2021 - 11.2021
CNA
The Black Management
02.2021 - 07.2021
Customer Service Rep. – Sprint Account
Teleperformance
11.2018 - 11.2020
Diploma - undefined
Pathways in Education