Brandon B. Whitaker
West Hills,Ca
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Motivated to maintain powerful customer satisfaction and contribute to company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2034
2034
years of professional experience
Work History
CUSTOMER SERVICE REP
Kemper Auto Alliance United
03.2021 - 11.2021
- Answer inbound calls assist customers with policies
- Analyze data and make quotes for 1, 3, 6, 12, month policy
- Process and analyze customer policies verify information
- Process Endorsement and Add / Remove Drivers and Vehicles to policies
- Change mailing address email address and update information on policies
- Process payments for renewal/email letter of declaration add loss payee to policies
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided information regarding charge accounts and loyalty programs
Chauffeur
BBW ELITE, Los, Driver
06.2017 - 12.2020
- Angeles
- Final Cut Studio Lab- Production Concierge Service- Studio Manger
- Victory Lap- Exotic Car Rental Broker – House Rental Broker/ Airbnb Manager-
- Limo Driver
- Stowed passenger items with care and concern to avoid damage or displeasure with handling
- Answered, scheduled and responded to reservation calls at specific times and locations
- Calculated bills, issued receipts and accepted payments
Uber Driver
DRIVER
Los Angeles
1 1 - 01.2017
- Log and track Analyze data to meet quota
- Use GPS to locate customer for pickups/drop offs
- Maintain five-star rating every month /Clean and detail Car before and after
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Coordinated efficient routes to avoid delays and optimize schedules
Maintenance Supervisor
Cleveland /Villa View Community School
Cleveland, OH
06.2010 - 08.2011
- Train review Employees
- Conduct monthly inventory check list
- Order/ surplus/ Paint walls and repair walls/Buff and wax floors and hallways
- Wax Floor and clean school before and after school day is over
- Fix and make repairs in and outside of school/check duty list workload sheet
- Do a daily trash run at the end of every school day/Gather up trash and put new liner in all trash cans at the end of every day
- Lock up classrooms and prepare lunch tables in gym
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Arrow Power & Signal Group, Inventory Control
Solon, OH
01.2003 - 04.2008
- Train Employees
- Conduct monthly cycle count
- Turret Truck/Forklift /Cherry Picker /Man-up/RF Gun Certified
- Shipping /Receiving
- Repair Discrepancies
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective task prioritization and great work ethic
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
MBNA AMERCIA BANK
02.1997 - 01.2003
- Telemarketing
- Call Center /Sold Credit Cards / Insurance / Balance Transfers
- Customer Service Rep / fast-paced Work Environment
- Handled calls per day to address customer inquiries and concerns
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective task prioritization and great work ethic
- Handled 50-80 calls per day to address customer inquiries and concerns
Education
Communication Web/Media design -
Tri- Community College
9.2003
Diploma - undefined
Orange High School
7.1998
Certificate Computer Technology - Computer Communications
Mayfield High School
Cleveland, OH06.1998
Skills
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Account Management
- Upselling Products and Services
- Customer Data Confidentiality
- Sales Report Generation
- Inventory and Database Management
- Proficiency in Microsoft Office and G Suite
- Proactive Self-Starter
- Membership Inquiries and Renewals Knowledge
- Computer Proficiency
- Microsoft Office Suite
- Establishing and Maintaining Customer Relationships
- Invoice Preparation and Processing
- Cultural Awareness and Sensitivity
Timeline
CUSTOMER SERVICE REP
Kemper Auto Alliance United
03.2021 - 11.2021
Chauffeur
BBW ELITE, Los, Driver
06.2017 - 12.2020
Maintenance Supervisor
Cleveland /Villa View Community School
06.2010 - 08.2011
Arrow Power & Signal Group, Inventory Control
01.2003 - 04.2008
MBNA AMERCIA BANK
02.1997 - 01.2003
Communication Web/Media design -
Tri- Community College
Diploma - undefined
Orange High School
Certificate Computer Technology - Computer Communications
Mayfield High School
Uber Driver
DRIVER
1 1 - 01.2017