AMEN TAYLOR
Sacramento,USA
Summary
Expert in creating comprehensive property profiles for real estate agents, focusing on documentation verification and data research. Skilled in appointment scheduling and sales, with a strong track record of enhancing customer satisfaction through effective communication. Recognized for resolving complex customer issues and achieving high appointment conversion rates.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Customer Service Rep
Advanced Call Center Technologies
Sacramento, USA
02.2024 - 04.2026
- Answering phone calls from EDD recipients in order to assist them in managing their funds.
- Addressed inquiries regarding EDD direct deposit accounts, providing clarity and support for customer financial management.
- Provided information on account balance, deposit information, filing complaints and disputes on behalf of customers.
- Executed account closures and card reissuance due to fraudulent activity, ensuring customer security.
- Facilitated navigation of online banking application and website through web support, enhancing customer experience.
Environmental Services
Laguna del Sol
Wilton, USA
06.2023 - 11.2023
- Cleaned and maintained resort bathrooms, showers, gym, and recreational room to ensure guest satisfaction and hygiene.
- Cleaned and maintained exterior of bathroom and recreational room buildings to uphold cleanliness standards and enhance guest experience.
- Performed daily assessments of Environmental Services staff to ensure quality service.
- Reviewed all contracts related to environmental services prior to signing off on them.
- Recruited qualified candidates for open positions within the Environmental Services Department.
Service Appointment Coordinator
Reverse Mortgage Funding, LLC
Sacramento, USA
08.2021 - 12.2022
- Provided front line phone answering and call handling services to meet the needs of our clients and partners.
- Make outbound calls to existing leads to re-engage, determine interest and route to appropriate Advisor.
- Made outbound calls to pre-qualify and route company leads received via mail to appropriate Advisors.
- Confirm appointments and send reminders of scheduled meetings.
- Maintain and update schedules, calendars, and agendas.
- Verify the availability of in-house and external participants for planned meetings.
- Documented scheduling processes and maintained accurate records to ensure efficient operations.
- Enter appropriate information into Salesforce for appropriate tracking and task management.
- Tracked daily, weekly, and monthly conversion and sales metrics to monitor performance and inform strategy.
- Performed diverse administrative tasks to support management operations.
Customer Care Representative
Faneuil
Sacramento, USA
06.2020 - 08.2021
- Demonstrated genuine commitment to delivering exceptional customer care.
- Provided efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
- Effectively dealt with complex customers' concerns and complaints.
- Built positive customer relationships by effectively resolving concerns of dissatisfied customers.
- Understood customer needs, determined the appropriate course of action to meet those needs and completed or initiated the transaction.
- Exercised independent thinking in meeting customer expectations.
- Leveraged product knowledge, work ethic, time management, and interpersonal skills to achieve performance standards and enhance client's reputation.
- Worked under time constraints with ability to understand and apply new concepts.
- Demonstrated a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
- Analyzed key information and evaluated results.
- Maintained detailed documentation and conducted follow-up communications to ensure accuracy.
Service Appointment Coordinator
NorCal Janitorial and Maintenance
Sacramento, USA
08.2018 - 04.2020
- Exceeded company goals by scheduling 15 to 20 appointments per month.
- Answered customer calls and coordinated follow-up for service appointments, ensuring customer satisfaction.
- Cold called businesses to schedule appointments for janitorial services, enhancing lead generation.
- Answered customer questions about service performed or products purchased or referred them to someone who can.
- Executed tasks assigned by manager to support team operations and service delivery.
Appointment Coordinator
Jani-King
Sacramento, USA
05.2017 - 05.2018
- Sought large commercial buildings for quotes, successfully securing appointments for Account Executives.
- Scheduled janitorial cleaning quotes with Account Executives.
- Contacted commercial businesses to provide tailored commercial cleaning quotes, enhancing customer engagement.
- Generated self leads, answered incoming phone calls, with administrative duties such as: filing and data entry.
- Utilized outgoing personality and communication skills to effectively address customer needs and foster relationships.
- Led with pleasant phone voice, personal discipline, and the drive to make a difference.
- Worked with professional Account Executives in a defined calling territory.
- Used a variety of sources assigned by Account Executive as well as other valuable resources.
Security Guard
Redmond Security
Sacramento, USA
06.2016 - 11.2016
- Patrolling and monitoring activities at outdoor events' premises regularly to discourage criminals and ensure the environment is safe and secure.
- Evicted trespassers and violators, detaining perpetrators while adhering to legal protocols until authorities arrived.
- Controlled entrance and departure of employees, visitors, and vehicles, ensuring compliance with security protocols.
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities.
- Prepared detailed reports on daily activities and incidents for management review, enhancing situational awareness.
- Using provided communication devices such as two-way radios in a clear and concise manner.
Outdoor Laborer
Mike Shewmake (Private Owner)
Yuba City, USA
03.2012 - 10.2013
- Performed groundskeeping and building maintenance duties.
- Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and walls.
- Landscaped by planting flowers, grass, shrubs, and bushes.
- Applied pesticide to rid grounds of pests such as mosquitos, wasps, ticks, and others.
- Applied fertilizer to ground to enhance growth.
- Performed routine maintenance duties such as applying plaster, fixing fountains, and other duties.
- Swept walkway of debris and cut down tree limbs that are posing a danger, Trim shrubs and pull weeds.
- Performed minor repairs and maintenance procedures on equipment utilized in groundskeeping.
- Installed lawn furniture in designated areas to enhance outdoor space.
- Raked, mulched, and pruned the grounds and watered plants and grass.
Appointment Coordinator
Jani-King Cleaning Services
Sacramento, USA
05.2009 - 09.2009
- Contacted Large Commercial Businesses to offer commercial cleaning quotes.
- Scheduled janitorial cleaning quotes with Account Executives.
- Generated self leads, answered incoming phone calls, with administrative duties such as: filing and data entry.
- Diligently sought after large commercial buildings for quotes with success in closing appointments for Account Executives.
- Utilized outgoing personality and a desire to communicate with people to satisfy our customers' needs.
- Led with pleasant phone voice, personal discipline, and the drive to make a difference.
- Worked with professional Account Executives in a defined calling territory.
- Used a variety of sources assigned by Account Executive as well as other valuable resources.
Telemarketer
Pacific Mortgage
Sacramento, USA
06.1995 - 09.1995
- Contacting homeowners by phone to adjust their mortgage.
Education
Mass Communications -
Sacramento City College
Sacramento12-2017
Skills
- Time management
- Cash transaction processing
- Communication skills
- Telemarketing
- Microsoft Excel
- CRM software
- Inventory management
- Microsoft Office proficiency
- Attention to detail
- Sales expertise
- Negotiation skills
- Administrative experience
- Data entry proficiency
- Cold calling techniques
- Phone inquiry handling
- Computer operation skills
- Salesforce expertise
- Fast learner
- Customer service excellence
- B2B sales strategies
- Outbound sales tactics
- Customer retention strategies
- Inside sales techniques
- Security awareness
- Customer relationship management (CRM)
- Phone answering skills
- Organizational skills
- Microsoft Outlook proficiency
- Banking knowledge
- Strong problem-solving abilities
- Document distribution management
- Appointment scheduling skills
- Marketing strategies
- Outside sales techniques
- Telephone communication skills
- Record keeping practices
Certification
- ICM, 11/01/19, Present
- Drivers License Class C, 08/01/15, Present
- Unarmed Security Guard Card, 10/01/17, 10/31/18
Languages
English
Additional Information
Authorized to work in the US for any employer, How Computers Work, 05/20/20
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Rep
Advanced Call Center Technologies
02.2024 - 04.2026
Environmental Services
Laguna del Sol
06.2023 - 11.2023
Service Appointment Coordinator
Reverse Mortgage Funding, LLC
08.2021 - 12.2022
Customer Care Representative
Faneuil
06.2020 - 08.2021
Service Appointment Coordinator
NorCal Janitorial and Maintenance
08.2018 - 04.2020
Appointment Coordinator
Jani-King
05.2017 - 05.2018
Security Guard
Redmond Security
06.2016 - 11.2016
Outdoor Laborer
Mike Shewmake (Private Owner)
03.2012 - 10.2013
Appointment Coordinator
Jani-King Cleaning Services
05.2009 - 09.2009
Telemarketer
Pacific Mortgage
06.1995 - 09.1995
Mass Communications -
Sacramento City College