ZZakiyra Alvis
Birmingham,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Service Rep
T-Mobile
01.2020 - Current
- Responsible for providing an expertise in the knowledge obtain within the different departments as a group and team effort
- Provides effective customer services in a timely manner to resolve various inquiries and/or concerns amongst customers and staff
- Provides effective communication and leadership skills as it relates to team building, morale, account management, etc
- Ability to identify and provide professional assessments and evaluations on offers for appropriate products, features and services
- Able to collect and obtain past due balances
- Capable of maintaining organization and utilizing resource documentation for references
- Utilizes the automated and training tools to provide a better customer service experience
- Ability to meet all department productivity and quality standards
- Disburses adjustments and account credits in accordance with T-Mobile policy
- Provides comfort and care to each customer with respect, courtesy and genuine desire to help
- Consistently attending training requirements to learn new skills and expand my growth as a professional within the company, in order to broaden my career
- Obtain supervisory leadership and status as team leader, while providing support, knowledge and care to staff and customers as a whole team effort.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Quality Technician
Avient via GlasForm
06.2019 - 01.2020
- Responsible for performing standard tests on assigned product line production batches
- Experience in being a knowledgeable resource in technical production addressing issues related to the production
- Ensured to meet all qualification and policies govern by Avient and addressing customers concerns
- Capable of assessing and recommending standard productions and assisted in developing adjustments to batches to meet specifications
- Ability to obtain test results in SAP to utilize in staff and customer satisfaction
- Maintain records and files in an efficient and timely manner
- Ensured all production and equipment were properly tested and verified
- Participated in investigations of complaint and corrective actions as needed
- Followed and complied with all safety rules and protocol to maintain sufficient productivity.
- Maintained accurate records of all inspections performed and results obtained.
Customer Service Rep
Home Depot
02.2018 - 05.2019
- Responsible for product knowledge and related items to sell within the paint department
- Assisted customers in identifying their desired paint color and mix
- Ability to mix colors using a specific machine in order to get the perfect color for customer satisfaction
- Restocked inventory every month
- Greeted customers entering the store to ensure each customer needs and wants are met
- Assisted customers in person and via telephone
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests and needs
- Answer product questions with up-to-date knowledge of sales and store promotions
- Provided an exceptional customer service experience to ensure customer loyalty and respect
- Developed a reputation as an efficient service provider with high levels of accuracy within the assigned department.
Customer Service
The Whole Foods Market
08.2017 - 01.2018
- Assisted customers with searching and obtaining products
- Knowledgeable of different products provided within the store
- Provided excellent customer service and addressed the needs of customers in a timely and effective manner
- Responsible for setting up a fresh and appealing store display by keeping cases and shelves clean and well stocked
- Maintained accurate department signage and pricing
- Stocked and cleaned grocery shelves, bulk bins, frozen and dairy cases
- Maintained back stock was in good order
- Maintained a safe, clean and well-organized working and shopping environment by sweeping floors and completing sweep logs
- Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices
- Operated and sanitized all grocery equipment in a safe and proper manner.
Cashier
Beauty Masters Inc
06.2013 - 07.2017
- Responsible for scanning, bagging and selling products
- Possessed knowledge of products and resources within the store
- Responsible for processing cash and card payments
- Experienced in accepting different types of payment options and methods
- Maintained store cleanliness and organization of resources and products for customers
- Ensure customer satisfaction was always met
- Answered questions about merchandise, sales and services
- Provided a friendly and pleasant environment for all customers and team members.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Alabama High School Diploma -
Woodlawn High School
Birmingham, AL05.2013
Skills
- Customer service
- Retail
- Team management
- Supervisory roles
- Communication skills
- Establishing friendly customer services
- Interactions amongst other staff and customers
- Motivate
- Encourage
- Lead team/staff
- Knowledgeable
- Comforting way
- Collecting several different payment types
- Computer skills
- Scheduling
- Time management
- Timely documentation
- Technical skills
- Insurance knowledge
- Financial Planning
- Market Analysis
- Team training and development
- Asset Protection
- Client Account Management
- Client Retention
- Marketing initiatives
- New Agent Training
- Policy management expertise
- Policy Management
- Client Relationship Management
- Active Listening
- Teamwork and Collaboration
- Product Promotion
- New Account Setup
- Financial Institution Regulations
- Products and Services Knowledge
- Business Planning
- Money transfers
- Meeting Sales Goals
- Promoting products
- Account Servicing
- Analytical Thinking
- Risk Assessment
- Insurance fraud expertise
- Claims Processing
- Policy investigations
- Damage Assessment
- Quality Control
- Technical knowledge
- Inbound and Outbound Calling
- Data Collection
- Multichannel marketing
Timeline
Customer Service Rep
T-Mobile
01.2020 - Current
Quality Technician
Avient via GlasForm
06.2019 - 01.2020
Customer Service Rep
Home Depot
02.2018 - 05.2019
Customer Service
The Whole Foods Market
08.2017 - 01.2018
Cashier
Beauty Masters Inc
06.2013 - 07.2017
Alabama High School Diploma -
Woodlawn High School