LATOYA D. JONES
Hallandale
Summary
Dynamic customer service professional with extensive experience at Teleperformance USA, excelling in complaint resolution and customer satisfaction. Proven ability in data management and effective communication, consistently enhancing customer relationships. A fast learner dedicated to achieving goals and improving service efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
customer service rep
Teleperfomance Usa
north lauderdale
09.2019 - 02.2024
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Evaluated and authenticated returns, exchanges, and voids.
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Maintained accurate records of customer interactions for future reference.
- Trained new staff on customer service protocols and company policies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Overnight Stocker
Walmart
Miami Gardens
05.2016 - 02.2018
- loading/unloading
- sort products
- keep aisles tidy.
- Collaborated with team members to restock displays during peak hours.
- Trained new employees on stocking procedures and safety protocols.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked shelves with merchandise to ensure product availability.
- data entry
- labeling
- Assist customers with questions while working
Cashier
Mcdonalds, PDI FOODS
Miami
10.2014 - 05.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of the front counter area.
- Handled cash, credit, and mobile payments accurately.
- Collaborated with team members during busy shifts to ensure service speed.
- Followed food safety guidelines while preparing and serving items.
- Resolved customer complaints with professionalism and care.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Overnight Associate
ROSS
Hialeah
11.2012 - 01.2013
- Loading
- unloading
- Stocking
- scanning/
- pricing
- Counting items.
- cleaning
- Stocked merchandise to ensure shelves remained organized and accessible.
Inventory Taker
RGIS
North Miami
06.2012 - 10.2012
- Data entry/ lifting over 50lbs
- Counting items/scanning
- Stocking
- Managed inventory levels and ensured accurate stock counts.
- Conducted regular audits to verify inventory accuracy.
- Performed daily cycle counts and conducted physical inventory audits.
Education
High School Diploma -
American World Wide Academy
MIAMI06-2010
Medical Assistant -
Everest Institute
North Miami, FLSkills
- Eager to learn
- Customer service
- Data management
- Payment processing
- Customer relationship management
- Inventory management
- Problem solving
- Time management
- Stock management
- Complaint handling
- Active listening
- Order processing
- Shipping and receiving
- Call center operations
- Problem-solving
- Customer relations
- Multi-task management
- Good verbal communication
- Good written communication
- Fast learner
- Goal setting
- Goal achievement
- Outstanding telephone communication
- MS Word
- Excel
- PowerPoint
Certification
- OSHA
- HIV/AIDS
- HIPPA
- EKG
References
Available upon request
Timeline
customer service rep
Teleperfomance Usa
09.2019 - 02.2024
Overnight Stocker
Walmart
05.2016 - 02.2018
Cashier
Mcdonalds, PDI FOODS
10.2014 - 05.2016
Overnight Associate
ROSS
11.2012 - 01.2013
Inventory Taker
RGIS
06.2012 - 10.2012
High School Diploma -
American World Wide Academy
Medical Assistant -
Everest Institute