Amy Lynn Foster
Mt. Vernon,AR
Summary
Compassionate and driven detail-oriented customer service professional with formal education and specialized training. History of managing large amounts of calls, complaints and escalations. Offers skill with Microsoft systems paired with outstanding active listening and multi-tasking seeking a position which allows me to utilize my strong communication skills with a desire to contribute to the success of an organization while proving to be reliable and proactive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Conway Regional Health System (COSMC)
02.2023 - 07.2023
- Sent out medical records through mail and fax
- Dealt very closely with Worker's Comp adjusters
- Answered incoming calls and emails, providing frontline patient support or assistance with questions for the nurses and doctors
- Answered inbound calls, chats and emails to facilitate patient service.
- Provided outstanding service to new and long-standing patients by attending closely to concerns and developing solutions to their issues
- Set up and activated new patient accounts
- Set up and called out for patient referrals
- Asked probing questions to determine particular service needs of the patient appointment and accurately input information into the correct electronic systems
- Escalated patient concerns, issues and problems to the nurses for immediate action
Admissions Customer Service Rep
Conway Regional Health System
01.2022 - 02.2023
- Handling front desk situations, checking in patients, directing patients
- Answered incoming calls and emails, providing frontline patient support or assistance with directions and instruction
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic patient concerns, maintaining calm, friendly demeanor, assuring a returning patient
- I worked different areas as well including East Lobby, Ambulatory Surgery and Women's Clinic
Screener
Conway Regional Health System
03.2021 - 11.2021
- COVID screening patients
- Maintained meticulous record-keeping of data on various different platforms
- Monitored the equipment all throughout the shift to identify issues that required maintenance
- Monitored and conducted patient screening
- Verified photo IDs and immunization cards to allow guests to visit the patients
- Upheld strong customer service standards while completing the necessary steps for screenings
- I worked different areas as well including Ambulatory Surgery, Emergency Room and East Lobby
Education
Some College (No Degree) - Pharmacy
University of Arkansas At Little Rock
Little Rock, ARSome College (No Degree) - Pharmacy
ASU-Beebe
Beebe, ARBachelor of Science - Medical Billing And Coding
DeVry University
Naperville, IL08.2027
Pharmacy Technician Valedictorian - Pharmacy
Remington College-Little Rock
Little Rock, AR05.2006
Computer Information Systems
ASU-Beebe
Beebe, AR01.1998
High School Diploma -
McRae High School
McRae, AR05.1995
Skills
- Customer Service/Conflict Resolution/Client Relations
- Prioritization/Staff education & training
- Project Management Abilities/Teamwork & Collaboration
- Account Management/System implementation
- Data Entry, Analyzation, Collection & Evaluation
- Employee Coaching/Complaint Research & Investigation
- Relationship Building/Quality Assurance
- Data Confidentiality/Filing/Critical Thinking
- Multi-line phones/Computer Proficiency/Type 75 wpm
- Live Chat Messaging/Order Processing/Detail-Oriented
- Problem-Solving Abilities/Creative Ideas/Quick Learner
- Administrative Support/Time Management/Multi-tasking/Active Listener
- Microsoft Office Expert/Appointment Scheduling
- Clerical Support/Compassion/Strong Leadership Skills
- Bubbly Personality/Prompt/Proofreading
- Eager To Learn/Phone Etiquette/Report Generation
Certification
- Inducted into the National Technical Honor Society (2006)
- Pharmacy Technician License #PT91379 (2005)
- Pharmacy Technician Certification Board #3601014060760548 (2006)
- HIPAA/OSHA Certified (2006)
- CPR Certified (1997)
AWARDS
- 16 Outstanding Performance Stars for Service Excellence at Conway Regional Health System
- Numerous co-worker nominations for One-Time Rewards
Timeline
Customer Service Rep
Conway Regional Health System (COSMC)
02.2023 - 07.2023
Admissions Customer Service Rep
Conway Regional Health System
01.2022 - 02.2023
Screener
Conway Regional Health System
03.2021 - 11.2021
Some College (No Degree) - Pharmacy
University of Arkansas At Little Rock
Some College (No Degree) - Pharmacy
ASU-Beebe
Bachelor of Science - Medical Billing And Coding
DeVry University
Pharmacy Technician Valedictorian - Pharmacy
Remington College-Little Rock
Computer Information Systems
ASU-Beebe
High School Diploma -
McRae High School
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