Mariaelena Sanchez
San Marcos,TX
Summary
Well-rounded resourceful partner, with a drive to succeed. Dedicated to providing support and ensuring customers receive excellent service. Excels at time management, communication, and completing duties with accuracy.
Overview
6
6
years of professional experience
Work History
Bookkeeper and Business Center Rep
H-E-B
New Braunfels , TX
07.2024 - Current
- Ensure all cash tills are prepared and counted with accuracy.
- Conduct various internal cash transactions with store accounts.
- Review and organize records of all transactions according to H-E-B and federal MSB (Money Services Business) regulations.
- Conduct returns, lottery, money orders, bill pay, auto tag renewal, etc. transactions.
- Answer all incoming calls to the store.
- Provide A+ hospitality to all customers who visit the business service center.
Administrative Assistant
H-E-B
New Braunfels, TX
06.2023 - 07.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Processed payroll information for all employees within our store location.
- Assisted corporate recruiter and in-store managers with the interviewing and hiring process.
- Conducted initial onboarding with new partners.
- Celebrated partners for their hard work by hosting events and giving out awards.
Customer Service Lead
H-E-B
New Braunfels, TX
05.2022 - 06.2023
- Handled customer inquiries and complaints in a professional manner.
- Assisted front-end management by training, coaching, and monitoring cashiers and baggers.
- Helped track metrics and develop new processes to meet team goals.
- Ensured the department was in order and flowing smoothly by directing customer traffic, running breaks, and delegating tasks.
Cashier
H-E-B
New Braunfels, TX
04.2021 - 05.2022
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card or automatic debit.
- Treated customers with care and provided A+ hospitality.
Sonic Carhop
Sonic Drive In
Hico, TX
10.2018 - 04.2021
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05-2024
High School Diploma -
Hico High School
Hico, TX05-2020
Skills
- Customer Service
- Data Entry
- Phone Etiquette
- Typing speed of 30 WPM
- Communication Skills
- Ability to thrive in a fast-paced environment
- Teamwork skills
- Leadership
- Eager to learn
Languages
English
Full Professional
Affiliations
- My hobbies include hiking with my dogs, reading, and listening to true crime podcasts.
Diversity Champion at H-E-B
Being a diversity champion means actively promoting and supporting diversity, equity, and inclusion in the workplace. My position involves advocating for underrepresented groups and fostering an environment where everyone feels valued and respected. I get to educate others about the importance of diversity and the challenges discriminatory behaviors can create. I also host events at our store location to celebrate all our differences!
Timeline
Bookkeeper and Business Center Rep
H-E-B
07.2024 - Current
Administrative Assistant
H-E-B
06.2023 - 07.2024
Customer Service Lead
H-E-B
05.2022 - 06.2023
Cashier
H-E-B
04.2021 - 05.2022
Sonic Carhop
Sonic Drive In
10.2018 - 04.2021
Bachelor of Science - Criminal Justice
Texas State University
High School Diploma -
Hico High School
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