Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon Canady

Waco,TX

Summary

Dedicated professional with proven strengths in customer service and time management. Skilled verbal and written communicator with a solid background in fostering positive relationships and surpassing goals. Willing to tackle any task to assist the team and drive business success. Possesses strong business management and customer service abilities to contribute effectively to the organization.

Overview

13
13
years of professional experience

Work History

Bookkeeper; Business Center, Cashier

HEB
08.2017 - Current
  • Opening and closing procedures of Cash Office and Business Center area.
  • Opening cashier.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Developed solid relationships with Partners, customers, and vendors.
  • Assisted customers with sales and service needs.

Recreation Aide

City of Lancaster
12.2015 - 08.2016
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Resolved participant complaints by working closely with managers and staff.
  • Managed safety by enforcing rules and regulations of recreational facilities.
  • Assisted customers with sales and service needs.
  • Kept all areas clean, organized and in line with company professional standards.
  • Assisted with tasks and work duties during slow periods to maintain team productivity.

Customer Service Lead

Walmart
07.2012 - 09.2014
  • Delivered fast and friendly service regarding questions and service complaints.
  • Balanced cash drawer at beginning and end of each shift.
  • Provided information to customers on products or services.
  • Worked with customer service leaders and managers to meet customer needs.
  • Monitored checkout stations for adequate cash availability.
  • Maintained accurate register totals by carefully counting and securing cash.
  • Prevented losses by watching for suspicious behavior.
  • Trained new retail team members in customer service and company policies.
  • Completed accurate work tasks by carefully reviewing every order.

Education

Criminal Justice

Temple College
Temple, Texas

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Hill College
Hillsboro, Texas

Medical Office Certificate - Medical Office

McLennan Community College
Waco, TX
02.2023

Skills

  • Schedule management
  • Customer Service
  • Organization Skills
  • Sales Support
  • Staff training
  • Bookkeeping
  • Written And Verbal Communication
  • Management
  • Strong Interpersonal Skills
  • Customer Experience

Accomplishments

HEB Women of Distinction

Timeline

Bookkeeper; Business Center, Cashier

HEB
08.2017 - Current

Recreation Aide

City of Lancaster
12.2015 - 08.2016

Customer Service Lead

Walmart
07.2012 - 09.2014

Criminal Justice

Temple College

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Hill College

Medical Office Certificate - Medical Office

McLennan Community College

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