RAY ASHLEY RODRIGUEZ
San Antonio,TX
Summary
Motivated Customer Service Representative with over 20 years' of fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish and English. Independent and quick thinking team member. Seeking employment with a successful company that will allow me to utilize my knowledge and skills to assist the growth of the company.
Overview
18
18
years of professional experience
Work History
Business Center/Bookkeeper/Cashier
HEB Grocery Store
03.2020 - 04.2025
- Provides superior customer service with etiquette and a positive attitude
- Answers phone calls appropriately; handles customer concerns and complaints
- Adhere to all company safety policies and procedures.
- Applies knowledge of all requirements, policies, and procedures related to MSB and financial services
- Conducts transactions on the H-E-B POS System
- Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
- Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable.
- Reconciled or entered report discrepancies found in financial records.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Maintained an accurate till.
- Greeted and scanned items for customers.
Service Specialist
Generations Federal Credit Union
02.2024 - 11.2024
- Provided great customer service to new and existing members.
- Opened and closed accounts.
- Cashed checks and made deposits for accounts.
- Processed payments for auto loans, mortgage, and credit card payments.
- Maintained an accurate drawer.
- Matched end of day reports.
- Adhere to all company safety policies and procedures.
- Reconciled or entered report discrepancies found in financial records.
- Outside sales and promoted the credit union.
Bail Bond Agent
AA Best Bail Bond
02.2019 - 02.2020
- Assessed defendants' background and financial ability to repay bail bonds.
- Processed payments from defendants to secure bonds.
- Maintained friendly and professional customer interactions.
- Contacted potential clients to pursue sales and gather funds.
- Posted updated data and changes to information in the system using (Captira).
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Secured bonds for defendants by processing payments.
- Processed financial aid documents and completed basic verification of information.
- Answered and managed incoming/outgoing calls while recording messages from clients, courts and attorneys.
Home Health Care Provider
SAN JUAN PRIMARY HOME HEALTH CARE
05.2007 - 06.2017
- Supervised daily activities and provided assistance when needed.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Education
HIGH SCHOOL DIPLOMA -
Sidney Lanier High School
San Antonio, TX05.2007
Skills
- Customer service
- Strong interpersonal skills
- Strong client relations
- Sales
- Verbal/written communication
- POS systems
- Bilingual
- MS Office proficient
- Hardworking mentality
- Bookkeeping
- Cash management
- Proactive and Self-motivated
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Specialist
Generations Federal Credit Union
02.2024 - 11.2024
Business Center/Bookkeeper/Cashier
HEB Grocery Store
03.2020 - 04.2025
Bail Bond Agent
AA Best Bail Bond
02.2019 - 02.2020
Home Health Care Provider
SAN JUAN PRIMARY HOME HEALTH CARE
05.2007 - 06.2017
HIGH SCHOOL DIPLOMA -
Sidney Lanier High School