Alondra Yanez-Rodriguez
Longmont,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-lever Job title positions. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Business Center Representative and Cashier (Cross Trained)
H-E-B
10.2022 - 06.2023
- Answered phone calls to handle customer concerns and complaints
- Researched discrepancies to assist with customer inquiries
- Used knowledge and suggestive selling techniques to build department
- Delivered exceptional customer service to every customer by leveraging extensive acknowledgement of products and services
- Monitored cash drawers in multiple checkout stands and maintained adequate cash supply
- Cross-trained and provided backup support for organizational leadership
- Help customers with money orders
- At this H-E-B location I worked at the business center and did Texas tags, money orders, trash stickers & local transportation tickets
- At this location I also paid the city of Austin bills for customers
Customer Service
Best Buy
09.2021 - 10.2022
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Informed customers about special promotions and provided detailed information for various products
- Handled credit card payment and billing issues following guidelines, and resolving disputes properly
- Maintained clean and orderly checkout areas by sweeping the floors, vacuuming and wiping down counters
Curbside and Store Associate
Walmart
Longmont, CO
06.2020 - 09.2021
- Tracked substitutions and informed customers of changes
- Placed complete orders in labeled, temperature-appropriate storage pending customer pick up
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Helped customers locate products and checked store system for merchandise at other sites
- Prep orders for customers on desired schedule
- Greeted customers entering store to provide welcoming environment and friendly customer service
- Selected correct products based on customer needs, product specifications and applicable regulations
- Loaded groceries into customers cars at time of pickup
- Collected items around the store and organized in the backroom to get ready for pick up
Education
High school diploma -
John B Connally High School
Austin, Tx05.2023
Skills
- Task prioritization
- Cash handling
- Customer service
- Sales
- Bilingual
- Merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Center Representative and Cashier (Cross Trained)
H-E-B
10.2022 - 06.2023
Customer Service
Best Buy
09.2021 - 10.2022
Curbside and Store Associate
Walmart
06.2020 - 09.2021
High school diploma -
John B Connally High School