Roderick Webster II
North Richland Hills,TX
Summary
Results-driven professional with experience in customer service, sales support, inventory management, and dealership operations. Skilled in building strong client relationships, coordinating schedules, handling high-volume communication, and maintaining organized workflows in fast-paced environments. Currently pursuing a BBA in Accounting and Finance, bringing a strong foundation in business operations, leadership, communication, and problem-solving. Recognized for professionalism, teamwork, and improving customer satisfaction through efficient service and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Center Representative
Norm Reeves Honda
North Richland Hills, Texas
04.2026 - Current
- Coordinated inbound and outbound calls, ensuring timely follow- ups on leads and inquiries
- Assisted customers with inquiries, providing tailored information on vehicle options to meet individual needs.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on inquiries.
- Resolved customer issues effectively, contributing to increased satisfaction and retention levels.
Lead Sales Administrator
Mercedes Benz
Plano, Texas
09.2024 - 02.2026
- Collaborated with sales staff to prepare sold vehicles on time, improving customer satisfaction.
- Streamlined vehicle transportation to designated areas, enhancing customer satisfaction.
- Led team of inventory specialists, providing guidance and performance feedback to achieve optimal outcomes.
- Conducted regular inventory checks and updated vehicle statuses to support operational efficiency.
- Maintained clean and organized car displays to enhance overall dealership appearance.
Loan Car Associate
Mercedes Benz
Plano, TX
05.2023 - 09.2024
- Cultivated customer relationships through exceptional service and friendly interactions, fostering loyalty.
- Streamlined vehicle parking and retrieval processes, resulting in increased customer satisfaction.
- Managed high-volume situations during peak hours by prioritizing tasks and collaborating with colleagues.
- Logged incoming vehicles with precision, ensuring accurate tracking of keys and ticket numbers to prevent confusion.
Education
BBA - Accounting And Finance
Collin County Community College
Plano, TX05-2029
High School Diploma -
Wylie High School
Wylie05-2021
Skills
- Product expertise
- Customer service
- Professionalism
- Problem-solving
- Task prioritization
- Teamwork and collaboration
- Inventory management
- Meeting sales goals
Certification
- Microsoft Excel
- Book Keeping
Timeline
Business Development Center Representative
Norm Reeves Honda
04.2026 - Current
Lead Sales Administrator
Mercedes Benz
09.2024 - 02.2026
Loan Car Associate
Mercedes Benz
05.2023 - 09.2024
BBA - Accounting And Finance
Collin County Community College
High School Diploma -
Wylie High School