Jan Romero
Palmdale,CA
Summary
Extensively trained and highly disciplined individual with 22 years of customer service experience with a vast understanding in sales and management skills seeking a call center position.
Overview
22
22
years of professional experience
Work History
Business Development Center Representative
Frontier Toyota
05.2018 - Current
- Communicated complex product offerings effectively to clients, demonstrating the value proposition and addressing any concerns or objections raised.
- Evaluated client feedback regularly to identify areas for improvement, implementing changes as necessary to ensure ongoing satisfaction.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Branch Operations Manager
Worldpac
11.2012 - 05.2018
- Delivers parts to various Automotive shops
- Proficient in dispatching
- Making sure drivers leave for their destinations in a timely manner
- Answer phones and assist sales representatives with their orders
- Handled customer accounts
- Inventory control
- Employee timecards and Scheduling
- Making sure company car is maintained
- Reports
Assistant Manager/ Cashier/ Driver
Pizza Hut
06.2002 - 11.2013
- Customer Service
- Cash handling
- Closing and Opening duties
- Delivering orders in a timely manner
- Taking care of customer complaints and customer satisfaction
- Inventory Counts
Education
College of The Canyons
Valencia, CAGeneral Education -
Pierce College
Woodland Hills, CA01.2012
General Education -
Taft High School
Woodland Hills, CA01.2002
Skills
- Goal-Oriented
- CRM Software
- Product Knowledge
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Time management abilities
Languages
Spanish
Timeline
Business Development Center Representative
Frontier Toyota
05.2018 - Current
Branch Operations Manager
Worldpac
11.2012 - 05.2018
Assistant Manager/ Cashier/ Driver
Pizza Hut
06.2002 - 11.2013
General Education -
Pierce College
General Education -
Taft High School
College of The Canyons
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