Dawn Hayden
Sellersburg,IN
Summary
Dynamic Imaging Center Manager with expertise in operations management, staff leadership, and business development. Proven track record in enhancing customer satisfaction and driving strategic initiatives to optimize resource allocation and efficiency.
Overview
17
17
years of professional experience
Work History
Imaging Center Manager/Business Development Executive
Priority Radiology
02.2009 - 03.2026
- Developed strategic partnerships to enhance service offerings and expand market reach.
- Led cross-functional teams to implement innovative business development strategies.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Collaborated with clinical staff to align services with patient needs and improve satisfaction.
- Implemented staff training programs to elevate team performance and service quality.
- Directed daily operations to enhance efficiency and improve customer service experiences.
- Developed strategic plans to optimize resource allocation and operational workflows.
- Managed budgeting processes, ensuring financial targets were consistently met or exceeded.
- Facilitated communication between departments to streamline initiatives and resolve issues promptly.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Oversaw recruitment efforts, selecting top talent to build a high-performing team culture.
- Established partnerships with vendors to enhance service delivery and cost management strategies.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members.
- Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than 30 employees.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more patients to the center.
- Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
- Spearheaded adoption of new scheduling system, facilitating smoother appointment setting process for clients.
- Successfully navigated center through challenging period of Covid by adapting services to meet changing patient needs.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw daily operations, ensuring efficient workflow and service delivery.
- Managed staff schedules and training programs to enhance employee performance.
- Analyzed patient feedback data to drive service improvements and satisfaction levels.
Education
United States Navy
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Compliance monitoring
- Regulatory standards
- Training coordination
- Staff development
- Business development
- Facility maintenance
- Cash oversight
- Customer service
- Hiring and onboarding
- Decision-making
- Employee development
- Proficient in Office 360, PACS, RIS, Epic, multiple EMR sytems
- Schedule management
- Performance evaluation and monitoring
- Staff management
- Inventory management
- Scheduling
- Relationship building
- Employee motivation
- Records organization and management
- Payroll administration and timekeeping
- Business management
- Customer relations
- Purchasing and planning
- Calendar management
- Strategic planning
- Employee relations
- Revenue growth
- Policy development and enforcement
- Budget development
- Customer service management
- Delegating work
- Process improvements
- Staff training/development
- Cost reduction
- Special promotions planning
- Marketing strategies
Accomplishments
Achieved many accomplishments while employed at Priority Radiology including but not limited to; exponential growth with services, processes, employee satisfaction and performance, patient satisfaction, referring provider satisfaction, upgrading software and equipment, negotiating vendor contracts to reduce overhead, and increased revenue.
Timeline
Imaging Center Manager/Business Development Executive
Priority Radiology
02.2009 - 03.2026
United States Navy