ALEXANDER CUEVAS
Zephyrhills
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
4
4
years of professional experience
Work History
Small Business Contact Center Rep III
TD Bank
Zephyrhills, Florida
08.2022 - 03.2025
- Successfully managed escalated customer calls with tact and diplomacy, utilizing conflict resolution strategies when necessary.
- Provided excellent customer service to customers over the phone and through email communication, while demonstrating effective problem-solving skills.
- Utilized active listening techniques to identify customer needs and effectively provided solutions.
- Met performance goals and call center metrics in fast-paced performance setting.
Teller
TD Bank
Mahwah, New Jersey
03.2021 - 08.2022
- Worked with team to complete daily, monthly, and quarterly tasks necessary for audit.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Processed loan payments, credit card payments, and other monetary transactions accurately.
- Identified fraudulent activity on accounts and took appropriate actions as needed.
- Trained new tellers on proper procedures for handling financial transactions.
- Monitored bank vaults to verify correct cash balances.
- Identified transaction mistakes when debits and credits did not balance.
Education
High School Diploma -
Mahwah High School
Mahwah, New Jersey06-2020
Skills
- Communication
- Critical Thinking
- Adaptability
- Problem Solving
- Active Listening
- Team Work
- Time management
- Task Prioritization
- Attention to Detail
- Data Entry
- Payment Processing
- Cash Handling
- Problem-solving skills
- Complaint resolution
- Customer service
Timeline
Small Business Contact Center Rep III
TD Bank
08.2022 - 03.2025
Teller
TD Bank
03.2021 - 08.2022
High School Diploma -
Mahwah High School