Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amber Henderson

Beaumont

Summary

Dedicated team player with a robust work ethic and exceptional problem-solving abilities. Skilled in navigating complex situations and delivering results without supervision. Known for quickly acquiring new skills and contributing to team success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Disaster Assistance

Midtown Group
Beaumont
06.2024 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted disaster survivors with FEMA Applications

Attendance Clerk

Odom Academy
Beaumont
02.2022 - 03.2024
  • Processed absences and tardies using school management software.
  • Communicated with teachers regarding student attendance issues.
  • Generated attendance reports for administrative review and planning.
  • Coordinated with parents to verify student attendance inquiries.
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Collected, evaluated and stored documents securely in permanent records.
  • Assisted organizational efforts by filing, entering data and answering phones.

Support Lead

Accenture
Beaumont
02.2020 - 10.2022
  • Assisted claimants in filing claims, addressing inquiries, and resolving issues for timely payments.
  • Trained new staff to enhance onboarding efficiency and effectiveness.
  • Provided support to agents during calls, ensuring high-quality customer service.
  • Coordinated training sessions for new staff on support protocols and tools.

Dental Assistant

Family Smiles
Beaumont
03.2017 - 01.2020
  • Assisted dentists during procedures to ensure patient comfort and safety.
  • Prepared examination rooms by sterilizing instruments and organizing supplies.
  • Conducted patient intake by reviewing medical history and recording vital signs.
  • Scheduled Patients for treatment
  • Called in Prescriptions for patients

Residential Assistant

St. Giles Living Center
Beaumont
03.2013 - 06.2018
  • Answered incoming calls, scheduled appointments and filing.
  • Assist with medication, prepare meals, and take patients on recreational outings, assist with daily hygiene and assist with other assigned duties.

Education

Diploma -

Brightwood College
Beaumont, TX
03.2017

High School Diploma -

Ozen High School
Beaumont, TX
06.2008

Some College (No Degree) - Health

Prairie View A&M University
Prairie View, TX

Some College (No Degree) - Dental Hygiene

Lamar Institute of Technology
Beaumont, TX

Skills

  • Medical scheduling
  • Problem-solving skills
  • Desktop support
  • iOS expertise
  • Microsoft Excel proficiency
  • Organizational skills
  • Data entry
  • Computer literacy
  • Technical support
  • Microsoft Office suite
  • Exceptional phone etiquette
  • Software troubleshooting techniques
  • Record maintenance practices
  • Communication skills
  • Scheduling efficiency
  • Microsoft Word proficiency
  • HIPAA compliance knowledge
  • Cash handling expertise
  • Mac OS proficiency

Certification

Registered Dental Assistant

References

References available upon request.

Timeline

Disaster Assistance

Midtown Group
06.2024 - 05.2025

Attendance Clerk

Odom Academy
02.2022 - 03.2024

Support Lead

Accenture
02.2020 - 10.2022

Dental Assistant

Family Smiles
03.2017 - 01.2020

Residential Assistant

St. Giles Living Center
03.2013 - 06.2018

Diploma -

Brightwood College

High School Diploma -

Ozen High School

Some College (No Degree) - Health

Prairie View A&M University

Some College (No Degree) - Dental Hygiene

Lamar Institute of Technology

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