Haimanot Alene
Silver Spring,MD
Summary
Proficient in SharePoint Online, Power Apps, Power Automate, and Power BI, with expertise in SharePoint Designer, BCS connections, InfoPath forms, and Integration Services. Extensive experience implementing Office-based solutions for Records Management, Document Management, and Compliance. Dependable Patient Support Associate is adept at active communication and engagement with healthcare services and policymakers. Skilled in developing Out of Box (OOB) solutions for branding and customization. Hands-on experience migrating sites and content using Sharegate. Strong client relations, detail-oriented team player with organizational skills. Capable Patient Representative proficient in insurance, finance, and documentation support, skilled in scheduling and database management. Excels at identifying and addressing client needs for improved service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADVANCED MEDICAL SUPPORT ASSISTANCE
DEPARTMENT OF VETERAN AFFAIRS- HEALTH ADMINISTRATION
- Current
- PROVIDED SPECIALIZED AND EXPERT ADMINISTRATIVE PATIENT SUPPORT
- WORKED COLLABORATIVELY IN AN INTERDISCIPLINARY COORDINATED CARE DELIVERY MODEL
- UTILIZED NUMEROUS ADVANCED PATIENT SYSTEMS IN SUPPORT OF MULTIPLE CLINICS
- DEVELOPED AND MAINTAINED EFFECTIVE AND EFFICIENT COMMUNICATION WITH THE PATIENT/PROVIDER
- PARTICIPATED IN TEAM HUDDLES AND TEAM MEETINGS TO MANAGE, PLAN, PROBLEM-SOLVE, AND FOLLOW UP WITH PATIENT CARE
- ENTERED APPROPRIATE INFORMATION INTO THE ELECTRONIC RECORD; MONITORS PRE-APPOINTMENT INFORMATION AND REQUIREMENTS TO ASSURE READINESS FOR PATIENT VISITS/PROCEDURE
- MANAGED PATIENT SYSTEMS TO VERIFY AND VALIDATE ACCURACY AND RESOLVE ISSUES.
Patient Support Associate/Coordinator
Georgetown Medstar Hospital
01.2022 - 03.2024
- Software: Delivered consistent patient reports
- Electronic (E-Health) Record request: Utilized E-Health system to request reports for patients
- Maintained medical records and reported follow-ups
- Communicate with patients and providers via portal if any updates are made
- Medical record/Physician/nurse communication: Exchange information with nurses and doctors about patient updates, requests, and scheduled appointments
- Deliver technical support services Via Service now, including troubleshooting, systems knowledge assistance, and training in response to customer requirements
- Utilized IDX Cerner Healthcare Software: Appointment scheduling
- Inbound call/outbound call
- Resolve any problems or inquiries that require an immediate solution
- Facilitated communication between physicians and patients on treatment, health, and follow-up appointments
- Assist functional users in resolving technical computer problems and malfunctions
- Patient Data Analysis: Monitored patient charts and Analyzed patient data both currently and historically to anticipate future treatments
- Patient clinical document review.
IT Help Desk/Customer Service Agent
Long Home Product
06.2021 - 12.2021
- Communicated with clients regarding account services, statements, and balances
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered
- Inbound call: Responsible for answering inbound calls and outbound calls from current and prospective customers
- Resolve any problems or inquiries that require an immediate solution
- Active Directory: Use the active directory to remote access and resolve issues that need to be fixed, Utilize customer databases to analyze relevant information about a specific product purchase to fix problems, and make adjustments to customer accounts, including account access and updating a record of an address or canceling an order.
Health Information Research
DC Department Of Health
01.2021 - 05.2021
- Experienced during the COVID-19 pandemic
- Collect data and analyze data on government agencies' regulation of public kitchens
- Conducting Research on food regulation across 25 different jurisdictions
- Summarized in writing, the sharing kitchen's tenants' functional roles and responsibilities
- Presented a general explanation of the research findings with a comparative analysis of obtaining each license and approval certificate type
- Delivered direct reports on research findings every month
- Developed and enhanced DC's food regulation through recommendations and proposals
- Created a SWOT analysis (strength, weakness, opportunity, and threat analysis) outlining the program's flaws and legislation that alters the program's personnel powers.
Customer Relation Associate/IT Support Specialist
Bookholders Seasonal Job
09.2019 - 01.2020
- Accountable for selling Customers' store books/Maintaining online delivery orders
- Helped customers with any issues and assisting in resolving any needs and requirements
- Responded to inquiries on the company's products and services
- Monitoring system, software, and hardware performance indicators.
Human Resource Intern
Aflac Insurance Company
06.2017 - 08.2017
- Licensed in National Life and Health Insurance Producer
- Responsible for hiring candidates: assisting HR with arranging interviews to add new team members and educate them about the program
- Identify clients/train a group and Identify potential corporate clients to close on sales.
Data Analyst
United States Department Of Agriculture
06.2016 - 08.2016
- Identified problems for a given project by analyzing and filing pertinent records
- Collect and cleaned data
- Screened for factual errors in reports: ensuring that data was free from errors and false information
- Observation of details
- Analyzed raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
Education
Master of Science - Health Information Technology Professional Studies
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Baltimore, MD12.2022
Bachelor of Science - Healthcare Management, Business Administration and Health Science
TOWSON UNIVERSITY
Baltimore, MD05.2021
Skills
- CallTrackingMetrics (CTM System Software)
- R Programing Language
- SQL Programming Language/database
- EMR/E-Health System
- Cerner Medical Software
- Medical Scheduling
- Customer service/Interpersonal
- Microsoft (PowerPoint, Word, Excel, Outlook)
- Active Directory
- Data Connectivity/Data entry proficiency
- Integrating Policies
- Mac Systems
- Internet Data Exchange (IDX)
- Consult Tracking Manager (CTM)
- Insurance Capture Buffer
- Graphical User Interface (GUI)
- Customer Service Expertise
- Virtual Care Manager
- Computerized Patient Record System (CPRS)
- Patient appointment management
- Recordkeeping skills
- Medical billing and coding
Certification
- Institute for Healthcare Improvement Open School Certificate
- Cybersecurity Nexus (CSX) Principles of Cybersecurity certification
- Completed internship at the Department of Health in Washington D.C
- Expert in DaVinci Surgical Business Plan: Designed a financial plan utilizing Excel Workbook
- Financial educator World Systems Builder (WSB)
- SharePoint Developer
Timeline
Patient Support Associate/Coordinator
Georgetown Medstar Hospital
01.2022 - 03.2024
IT Help Desk/Customer Service Agent
Long Home Product
06.2021 - 12.2021
Health Information Research
DC Department Of Health
01.2021 - 05.2021
Customer Relation Associate/IT Support Specialist
Bookholders Seasonal Job
09.2019 - 01.2020
Human Resource Intern
Aflac Insurance Company
06.2017 - 08.2017
Data Analyst
United States Department Of Agriculture
06.2016 - 08.2016
ADVANCED MEDICAL SUPPORT ASSISTANCE
DEPARTMENT OF VETERAN AFFAIRS- HEALTH ADMINISTRATION
- Current
Master of Science - Health Information Technology Professional Studies
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Bachelor of Science - Healthcare Management, Business Administration and Health Science
TOWSON UNIVERSITY
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