Porsha N. McLean
Red Oak,TX
Summary
Compassionate and detail-oriented nursing professional pursuing a BSN, with clinical experience in maternal nursing, medical-surgical, community health, and leadership rotations. Seeking to apply evidence-based practice, critical thinking, and patient-centered care to improve health outcomes and support interdisciplinary teamwork. Dedicated to lifelong learning with long-term goals of advancing into labor and delivery and contributing to quality improvement in healthcare delivery.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistance
VA NTX Health Care System
Dallas, TX
11.2022 - Current
- Knowledgeable of basic medical terminology, possess exceptional customer-service skills, proficient in Microsoft Office (PowerPoint, Word, Publisher, Outlook, and Excel).
- Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
- Possess the skill of working independently in the accomplishment of a broad range of clinical-based duties, including prioritizing and coordinating work assignments.
- Ability to communicate effectively and professionally with internal and external customers.
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed medical records and documentation compliance in accordance with HIPAA regulations.
- Streamlined communication between patients, providers, and administrative staff to enhance service delivery.
- Assisted healthcare providers in preparing for patient consultations and examinations.
- Implemented electronic health record (EHR) systems to improve accuracy and accessibility of patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Insurance Sales Representative
National General Insurance
Farmers Branch, TX
05.2019 - 05.2021
- Managed a diverse portfolio of accounts, offering personalized attention to each client to foster loyalty and trust.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Monitored customer feedback and identified areas of improvement.
- Analyzed client needs to provide tailored insurance solutions, driving policy uptake.
Quality Assurance Analyst/ Training Specialist
HomePoint Financial
Farmers Branch, TX
06.2016 - 06.2018
- Evaluate the quality and accuracy of daily incoming telephone calls.
- Ensure all new hires are properly trained in-classroom and for on-the-job training.
- Maintain employee training records and files.
- Conduct recurrent training for all staff members.
- Update management on new versions of standards and compliancy specifications.
- Ensure that each staff member understands his/her responsibilities regarding the Quality Assurance Program.
Certified Nursing Assistant – Medication Tech
Highland Springs Assisted Living
Plano, TX
05.2011 - 01.2016
- Provides quality care and assistance to residents in accordance with the resident philosophy and policies and resident rights.
- Assists residents in meeting their physical, emotional and spiritual needs.
- Adheres to each resident’s Level of Care (LOC), notifies supervisor of any changes in resident’s condition.
- Medication Administration.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Bachelor of Science - Nursing
West Coast University
Richardson, TX01.2026
Associate of Science -
Dallas College
Dallas, TX05.2023
Certification - Non Degree Seeking - CNA
Tidewater Community College
Norfolk, VA03.2011
Skills
CPR & Basic Life Support (BLS Certified)
Certified Nursing Assistant
Observation and participation in specialized procedures (C-section, labor support)
Knowledge of medical terminology and nursing processes (assessment, planning, implementation, evaluation)
- Direct patient care
- Vital signs monitoring
- Patient-focused care
- Medical terminology proficiency
- Strong communication
Timeline
Advanced Medical Support Assistance
VA NTX Health Care System
11.2022 - Current
Insurance Sales Representative
National General Insurance
05.2019 - 05.2021
Quality Assurance Analyst/ Training Specialist
HomePoint Financial
06.2016 - 06.2018
Certified Nursing Assistant – Medication Tech
Highland Springs Assisted Living
05.2011 - 01.2016
Bachelor of Science - Nursing
West Coast University
Associate of Science -
Dallas College
Certification - Non Degree Seeking - CNA
Tidewater Community College
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