Jessica Ferrell
Saginaw,MI
Summary
Highly organized professional with extensive experience in fast-paced environments. Demonstrated ability to provide excellent communication and customer service, manage scheduling, and ensure accurate documentation. Proven track record of efficiently balancing workload and tasks among team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Aleda E. Lutz
03.2023 - Current
- Provide excellent communication with staff via Teams, email, text, and in-person.
- Schedule and coordinate appointments for Veterans.
- Ensure accurate and correct documentation.
- Manage and distribute workloads and tasks among employees.
- Print and mail reminders and prep sheets for Veterans.
- Check in Veterans and verify insurance details.
- PAY: $52,000/yearly
- Supervisor: Kristine Rocha
- GRADE LEVEL: GS-6-3
Registration Associate
Covenant Healthcare ER
08.2022 - 03.2023
- Provided excellent patient and staff communication.
- Verified insurance details and scanned documents into the system.
- Collected patient information and copays, ensuring accuracy and completeness.
- Assisted patients with understanding and completing necessary forms.
- Prioritized and organized patient intake based on the severity of situations.
- Ending Pay: $16.50/hour
Medical Receptionist
CMU Health
06.2020 - 08.2022
- Scheduled patient appointments and verified demographics.
- Collected copays and verified insurances.
- Answered phone calls and assisted patients with form completion and inquiries.
- Followed HIPAA guidelines and faxed prescriptions and other forms.
- Worked full-time 40 hours a week
- Ending Pay: $16.00
Education
Human Resources
Delta College
University Center, MIMedical Assistant Program
Dorsey Schools
Saginaw, MISkills
- CPRS
- GUI
- Kronos
- ICB Web
- CTM
- ISS
- 2 years of management experience from a previous role
- Excellent Verbal Communication
- Strong Organizational and Prioritization Abilities
- Proficient in Microsoft Office Suite
Certification
Medical Assistant Certification (Dorsey Schools)
Timeline
Advanced Medical Support Assistant
Aleda E. Lutz
03.2023 - Current
Registration Associate
Covenant Healthcare ER
08.2022 - 03.2023
Medical Receptionist
CMU Health
06.2020 - 08.2022
Medical Assistant Program
Dorsey Schools
Human Resources
Delta College