Dasia Parker

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Schedules patient appointments.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge.
• Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments.
• Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues.
• Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Maintains the confidentiality of information obtained to carry out required duties.
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

• Assist veteran with daily living needs, serve meals, use fall prevention techniques, document nursing care, provide patient-centered care, monitor vital signs, and assist with personal hygiene.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Assist veteran with daily living needs bathing, dressing, toileting, etc.

· Assist with serving meals, feeding dependent veterans, diets and snacks as ordered by provider

· Use fall prevention techniques when transferring veterans.

· Answering call buttons and alerting nurses to emergencies

· Complete rounds to assist veterans needs such as comfort, repositioning, reporting pain, addressing concerns, getting out of bed or putting back in bed

· Documents all nursing care in CPRS per unit requirements.

· Providing patient centered care for veterans

· Ambulating veterans including the use of assistive devices; turning and positioning patients/residents that are in the bed to help prevent skin breakdowns; skin inspections of all areas prone to skin breakdown.

· Providing patients' personal hygiene by assisting with bathing/showering, shampooing, shaving, dressing and toileting

· Utilizing safe patient handling equipment for proper repositioning and/or transferring of the veterans

· Participating in safety huddle and bedside rounds

· Taking/documenting vital signs, blood sugar checks, weights, Intake and Output and reporting abnormal values immediately to covering nurse

· Assisting patients with meals by feeding them

· Monitoring vital signs and reporting any worrying symptoms to the RN

· Providing and cleaning bedpans.

· Assisting patients in maintaining hygiene

· Observing and recording patient progress

· Assisting patients with bathing, dressing, grooming, or using the restroom

· Monitoring vital signs, such as blood pressure and heart rate

· Serving meals and assisting patients with eating

· Turning or repositioning patients who may be confined to bed

· Monitoring patient needs and reporting any issues to other healthcare personnel

· Helping patients with their daily needs, such as eating, bathing, dressing, and toileting

· Ensuring patient comfort by changing bedding, filling water jugs, and positioning items so they are in reach

· Helping patients move from a bed to a chair or wheelchair and back

· Assisting with lifting patients from their bed to examination tables, surgical tables, or stretchers

· Measuring and recording food and liquid consumption

· Accompanying patients to off-site doctor appointments

· Stocking or issuing medical supplies, such as dressing packs or treatment trays

· Measuring vital signs, including blood pressure, oxygen level, and temperature

· Explaining medical procedures and tests to patients and their families

· Dispensing medication as prescribed

· Changing dressings and bandages

· Setting up equipment such as oxygen tents, portable radiograph (X-ray) equipment, or IVs

· Assisting in minor medical procedures

· Verifying doctor’s orders through CPRS

• Offered customer service regarding medical insurance, reviewed medical records, scheduled appointments, processed authorizations, and resolved billing issues.
• Review medical records to determine eligibility for travel
• Inputting no-show and cancellation information
• Effectively communicating with a diverse population of internal and external
• Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary
• Accurately scheduled and processed patient appointments
• Processed authorization requests for patients
• Answered and problem-solved patient's insurance inquiries
• Processed Insurance payments
• Create and maintain patients file regarding demographics and medical history
• Review patient statements and resolve billing issues
• Reviewed/discuss itemized statements with attorneys
• Review Insurance, Medicare/Medicaid, Workers Comp & EOB's
• Referred and screened patients to make best use of resources, triage staff, and serve community members.
• Discuss payment arrangements/plans, collect on present and past due accounts
• Process co-pays, deductibles, and other patient payments
• Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Review potential coding and billing errors and escalate if needed
• Claim reconciliation
• Review statements to insure proper insurance payments and adjustments
• COB: Determining health care eligibility, update current valid insurance enter and
• Validate medical, demographic, insurance, financial, and business data in master
• patient index
• Assist users in basic navigation in Web Mobile tools and iPad support
• Set up travel arrangements for those who met finical and medical guidelines
• Verify doctor’s orders
• Ensuring that ROI’s are properly signed for information to be released

• Noted nursing care, reported changes to RN, administered vitals, assisted with personal care, and maintained patient privacy.
• Improved patient satisfaction by providing compassionate and attentive care.
• Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
• Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
• Provided emotional support to patients and their families, fostering a positive environment during difficult times.
• Performed routine physical assessments on assigned patients, identifying changes in condition that required immediate attention from supervising nurse.
• Assisted in the admission process of new patients, gathering necessary information and preparing rooms for occupancy.
• Assisted patients with daily living activities, resulting in increased comfort and mobility.
• Maintained accurate patient records, ensuring efficient communication among healthcare team members.
• Communicated effectively with diverse populations, demonstrating cultural sensitivity and empathy when addressing individual needs.
• Educated family members on appropriate home care techniques, promoting continuity of care after discharge from the facility.
• Supervised meal times for assigned patients, ensuring proper nutrition and monitoring for potential choking hazards.
• Managed challenging behaviors displayed by dementia or Alzheimer''s patients with patience and understanding, diffusing potential crises situations proactively.
• Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
• Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
• Contributed to successful rehabilitation outcomes by supporting patients during physical therapy sessions under therapist guidance.
• Documented patient information and care activities in electronic health record.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Assisted customers with claims, managed accounts, and educated customers on documentation required for claims.
• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Assisted customers with a warm and professional attitude
• Provided customers with product and service information
• Provided customers with accurate claim status, processing, and turnaround times
• Acts as primary liaison with callers; follows client specifications in assisting with
• questions and solving problems
• related to the claims application and servicing processes
• Educates and informs the customer via multiple communication channels about
• documentation required to process a claim, required time frames, payment
• information, and claim status
• Educates claimants/callers on client requirements and benefit plans documenting all
• required details of the call in a concise professional manner
• Enters verbal and written application information that meets both the internal and
• external customer's requirements accurately into the claims management system
• Assigns new claims to the appropriate claim's handler
• Directs customer calls to the appropriate contact at multiple locations or escalates to
• Service Center Specialist/management as needed

• Work collaboratively with other departments to ensure coordination of care
• Monitored progress and documented patient health status changes to keep care team updated.
• Assists with contacting patients by telephone to explain pending or new consult request
• Scans to appropriate consult within EMR
• Schedule’s appointments accurately in a timely manner
• Notify patient of scheduled appointments, either in person, letter or by phone
• Train and assist new employees on daily job functions
• Accurately scheduling and documenting appropriate information in EMR
• Receive inbound telephone calls, and emails
• Reviews outgoing correspondence prepared for signature from medical staff
• Coordinate appointment to avoid patients having to make multiple trips to the medical facilities
• Set up transportation for patients to and from appointments
• Determining the nature of calls and either responding appropriately or directing to appropriate resource
• Acting as a liaison between nursing staff, internal and external customers
• Inputting no-show and cancellation information
• Accurately maintaining and reviewing patients' medical record according to set procedures
• Provide assistances to other department due to high volume workload or shortage of staff
• Effectively communicating with a diverse population of internal and external
• Review medical records to determine eligibility for travel
• Ensuring that ROI’s are properly signed for information to be released
• Ability to recognize emergency situations and respond accordingly
• Meet the needs of the patient, while supporting companies policies
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure
• Participating and providing input in problem solving on operational issues or procedures in team meetings
• Ability to handle multiple demands and challenging priorities
• Verifies third party insurance and updates information in EMR
• Route all incoming calls to appropriate departments/personnel
• Greet all visitors/patients coming to desk
• Perform duties related to the scanning, importing, indexing, quality control and destruction of health and administrative information
• Reviewing medical records for relevance for scanning
• Reviewing the image quality in Vista Imaging for clarity
• Maintaining the confidentiality of all records and following appropriate procedures when destroying health information in paper or electronic format
• Provides correspondence, memoranda, directives, and forms reports
• Protects data from unauthorized release or from loss, alteration, or unauthorized deletion
• Develop and/or maintain effective and efficient communication with the patient and authorized individuals
• Obtaining medical records

• Educated customers about coverage options, reviewed policies, and assisted with onboarding new employees.
• Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
• Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
• Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
• Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
• Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
• Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
• Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
• Up-sell additional products: home, renters, motorcycle, and boat policies
• Issue SR-22, FR-19, FS1
• Review policies for potential unacceptable risks
• Set policies for cancellation and underwriting review
• Policy endorsements add/ remove vehicles make changes to existing policies, provide quotes
• Review policies to insure proper coverage per state guidelines
• IT customer support services to new and existing progressive agents
• Issues refunds/stop payments for overpayments
• Reviewing IT service requests and tickets; resolving technical issues
• Ensuring Help Desk tracking and asset information is accurate
• Review KBA’s to assist agents with uploading policies
• Cancel policies, reinstatements, non-pay cancels
• Set polices for nonrenewable
• Explains pay rates, pay period, leave request, holiday schedules, entering time requests
• Review time sheets are accurate before submitting to management
• Assist with onboarding of new employees
• Assist with performance-based scheduling
• Scheduling in Aspect Work Force Management
• Answers inquiries concerning, performance-based scheduling and benefits
• Review and assist employees in completing online training
• Ensures timecards and leave request are processed timely and accurately
• Time Keeping/Timecards
• Ensures all compliance issues are met
• Assist with PBS(Yearly) schedules
• Provides technical advice and assistance to agents and customers
• Help customers to ensure customer satisfaction
• Uses word processing and/or other office automation equipment and software to create, copy and edit a variety of documents and correspondence
• Documents findings of analyses and presents results to colleagues
• Adhere to each states mandate policies and procedures
• Adhere to each states BMV rules and regulations