KENTRENIA HARRIS
Atlanta,GA
Summary
Medical office professional with over 15 years of experience scheduling surgical procedures and clinic appointments in fast paced environment while continuing to deliver excellent customer service to my patients, physicians, and colleagues.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
- Monitoring, scheduling and rescheduling patients for treatment
- Interviewing patients for appointments
- Interpreting and verifying provider orders as appropriate
- Verifying and updating demographics for every call received
- Prioritizing calls and making decisions based on caller needs
- Handing-off call to the RN for patients/callers that potentially have an emergent or urgent need
- Medication refills and renewals
- Communicating non-symptom messages for patients with their Patient Aligned Care Teams, Specialty Care Teams and Pharmacy Representatives as well
- Sending secured messages using Telephone Record Management Plus and Microsoft Outlook on behalf of the patient
Patient Access Representative
American Health Imaging
07.2023 - 10.2023
- Scheduled patients for diagnostic imaging scan
- Collect accurate demographic, insurance, and all other billing information
- Explained exams/procedures, preparation instructions and location/directions to patients and provider office staff
- Answered calls through a phone queue as well as make outbound calls to patients
- Verified benefits
Surgical Coordinator OB/GYN
Carolina Women's Physicians
03.2022 - 04.2023
- Scheduled all surgeries/procedures, radiology, and diagnostic tests
- Updated physicians schedule as needed
- Entered patient's demographic and insurance information in computer system
- Obtained all prior authorization for inpatient/outpatient surgeries, diagnostic tests, hospital admissions
- Scheduled peer to peer review, investigated prior auth denials and appeal denials
- Verified insurance benefits
- Assisted with referrals for office visits, past due balances on account and received and processed copayments and surgery deposits and surgery payments
- Communicated with the patient all pre-operative clearance and radiology work up and testing
Clinical Scheduling Coordinator Gastroenterology
Cancer Treatment Centers of America
03.2016 - 03.2022
- Scheduled all GI procedures and clinic appointments
- Scheduled complex appointments ranging from one physician to multiple providers
- Entered patient's demographic information in computer system
- Coordinated surgeries, IR procedures, radiation consults appointments
- Obtained all prior authorization for inpatient/outpatient surgeries, diagnostic tests
Patient Access/Registration Representative
Piedmont Newnan Hospital
07.2019 - 12.2020
- Registered patients as they checked into the ER
- Ensured patient accounts are complete with valid insurance coverage
- Verified and updated demographic data and insurance
- Scanned patients signed consent, HIPPA, patient responsibility forms and Photo ID/Insurance card into Epic
- Visited patient's room to collect insurance and financial information required for registrations
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Balanced deposits and credit card payments each day
Assistant Manager
Auto Money
12.2013 - 09.2015
- Provided exceptional customer service processing new loans and loan renewals in a timely and professional manner
- Contacted customers regarding their account payments as well as collections
- Marketing and field visits
- Cash handling, applied payments to accounts, performed daily open/close and bank deposits
- Processed all paperwork for sold vehicles, filled out forms for processing at the DMV, and maintained all customer information electronically
Education
Cardiology Technology Diploma -
Wardstone College
Miami, FL08.1995
High School-Diploma -
Sumter High School
Sumter, SC06.1989
Skills
- MS Office/Excel/PowerPoint/Word/Outlook
- CRM
- CPRS
- Epic
- Allscripts Sunrise Enterprise
- Surgical Information Systems
- Cisco Finesse
- Computerized Telephone
- Cannon DR-C240 TWAIN Scanner
- EMR
- Prior Authorization
- Billing Support
- Insurance verification
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
Patient Access Representative
American Health Imaging
07.2023 - 10.2023
Surgical Coordinator OB/GYN
Carolina Women's Physicians
03.2022 - 04.2023
Patient Access/Registration Representative
Piedmont Newnan Hospital
07.2019 - 12.2020
Clinical Scheduling Coordinator Gastroenterology
Cancer Treatment Centers of America
03.2016 - 03.2022
Assistant Manager
Auto Money
12.2013 - 09.2015
High School-Diploma -
Sumter High School
Cardiology Technology Diploma -
Wardstone College
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